
Customer Experience Manager
1 day ago
Customer focused leadership opportunity with a highly successful Managed Services team based in Brisbane. Flexible work options available.
- Customer focused leadership opportunity
- Voted HRD's Employer of Choice since 2016
- Limited-Term opportunity
The Role:
You will be ultimately responsible for the relationship management of a portfolio of customers including the complete post-sales lifecycle. As a Customer Experience Manager, you will be the primary advocate for customer(s), guiding them along a path to success while building strong relationships and becoming a trusted advisor to the excellent Data#3 team.
As part of the Managed Service team the incumbent will be expected to:
- Develop relationships with "C" level executives to establish a trusted/strategic advisory relationship with our clients.
- Accountable for driving client satisfaction, managing client relationships, and maintaining and ensuring the delivery of services in accordance with Service Levels.
- Key responsibility to drive improvements within the service improvement framework and work closely with the relevant internal and external stakeholders to ensure the implementation of the actions agreed, monitoring service performance.
- Monitor customer profitability and manage revenue leakage.
- Conduct workshops and proactively suggest solutions to common customer challenges.
- Advocate customer needs and escalate issues inter-departmentally.
- Proactively identify and correct any issues with the Support Team that could affect customer satisfaction or retention.
- Provide customer feedback to the Solution Development teams in relation to current offerings and future requirements.
- Work with the Marketing Team to create new or refine existing on-boarding materials and case studies.
- Provide input into proposals and tenders.
The following skills and experiences are essential for this role:
- Minimum of 5 years' experience in customer-facing, Service Delivery Management, Technical Account Management
- Familiar with working with enterprise government, commercial customers, and "C" level executives.
- Ability to communicate complex technology-related business issues to audiences with a varying range of technical expertise.
- Ability to provide high-quality reporting and data trend analysis.
- Demonstrate experience growing (farming) business with customers.
- Proven influencing skills and the ability to build relationships at all levels.
- Proactive team player with innovative ideas to inspire customer loyalty.
- Exceptional verbal, written, presentation and interpersonal communication skills.
- Well-developed financial management skills.
- ITIL Foundation v2 and v3 or expert certification.
Desirable when considering applicants:
- Experience in laaS, Paas, Saas, Enterprise Architecture and Modelling.
Don't let this great opportunity pass, send your application now
Who is Data#3?
Listed in 1997, Data#3 is an ASX200 listed company reporting gross sales of $3 billion in FY25. Headquartered in Brisbane with more than 1,400 employees, we have facilities across 12 locations in Australia and Fiji.
Voted HRD's Employer of Choice for the last 10 years and named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.
Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.
Reference: KISH113331
-
Hiring property manager
1 week ago
South Brisbane, Queensland, Australia The Onsite Manager Full time $70,000 - $80,000 per yearHiring property manager$70000-$80000Full Time Management employment, South Brisbane QLDWe are seeking a fun, hardworking, and genuine Property Manager to join our team. Youll have the independence to manage your own week, backed by supportive and inspiring leaders who want to see you succeed. About the RoleAs a Property Manager, you will be responsible for...
-
Customer Experience Research
7 days ago
Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per yearThe Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design,...
-
Customer Experience Specialist
5 days ago
Brisbane, Queensland, Australia Woodforde Group Full time $60,000 - $80,000 per yearYou'll be the friendly first point of contact across phone, email and chat - answering questions, resolving issues and keeping customers coming back. You'll also support the Customer Experience Team Leader with ideas, insights and process improvements that make the service even better. What you'll do: Deliver high-quality, personalised service across...
-
Customer Experience Specialist
1 week ago
Brisbane, Queensland, Australia Talent Connect Australia Full time $60,000 - $80,000 per yearCustomer Experience SpecialistMilton, Brisbane | Hybrid (2 days office, 3 days WFH)6 month fixed term contract About the OrganisationJoin a leading national not for profit organisation dedicated to improving health outcomes and supporting communities across Australia. This organisation provides vital services, resources, and advocacy, working with...
-
Guest Experience Manager
1 week ago
Brisbane, Queensland, Australia Vicinity Centres Full time $80,000 - $120,000 per yearWe're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development...
-
Sales & Experience Manager
2 weeks ago
Brisbane, Queensland, Australia On Group Australia Full time $120,000 - $180,000 per yearAbout the RoleOur client is seeking a dynamic leader to head up their Inside Sales and Customer Experience teams. Managing a team of up to 14 individual contributors, you'll play a pivotal role in shaping a high-performing function that balances sales growth with outstanding service delivery.As the business continues to expand, there is a view to introduce...
-
No Experience
1 week ago
Brisbane, Queensland, Australia MRK 3 Pty Ltd Full time $40,000 - $60,000 per yearKey Benefits Join a team that enjoys more than just work Travel Opportunities – See Australia While WorkingUnbeatable Culture – Vibrant Team for Enjoyable WorkPaid Training – No Experience RequiredCareer Progression – Build Your Skills and IncomeWeekly Bonuses – Control Your IncomeShift Availability – 30+ Hours Regularly AchievedThe Role We...
-
Experience Dental Practice Manager
1 week ago
Brisbane, Queensland, Australia Saishiv Ventures Pty Ltd Full time $90,000 - $120,000 per yearAbout the role This is an exciting opportunity to join one of the best team in Brisbane as Practice Manager. In this full-time role, you will be responsible for overseeing the day-to-day operations of a busy & growing dental practice.What you'll be doingManage all aspects of the practice's operations, including patient bookings, staff scheduling, inventory...
-
Customer Readiness Manager
7 days ago
Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per yearWe're seeking a Customer Readiness Program Manager to ensure a seamless transition for passengers as Queensland's largest infrastructure project comes to life. This client-side leadership role will oversee a multi-agency program, driving behaviour change initiatives and influencing transport planning decisions to enhance the customer experience. If you have...
-
Customer Readiness Manager,
7 days ago
Brisbane, Queensland, Australia Cross River Rail Delivery Authority Full time $120,000 - $140,000 per yearWe're seeking a Customer Readiness Program Manager to ensure a seamless transition for passengers as Queensland's largest infrastructure project comes to life.This client-side leadership role will oversee a multi-agency program, driving behaviour change initiatives and influencing transport planning decisions to enhance the customer experience.If you have...