Customer Relationship Specialist

2 weeks ago

Sydney, New South Wales, Australia Betterway Financial Solutions Pty Ltd Full time $45,000 - $65,000 per year

Are you ready to make a meaningful impact while building your career?

Whether you're starting fresh or looking for a career change, this is your chance to join a supportive and rewarding work environment with clear pathways for progression.

About Us

Founded in 2022, we're a modern, customer-first business that's redefining how debt collection is done. We focus on respectful, solutions-oriented service that prioritises relationships - with both our clients and their customers.

Our culture is driven, inclusive, and team-oriented meaning we back our people and invest in their growth.

The Role: Customer Relationship Specialist

As a Customer Relationship Specialist, you'll manage a portfolio of customers with overdue accounts. Your goal? To provide support, offer solutions, and help customers get back on track - all while representing our values of commitment, respect, accountability and empowerment.

Key Responsibilities:

  • Manage and support a portfolio of overdue accounts
  • Contact customers via phone, email, and mail to negotiate payment plans
  • Reconnect with customers who may be difficult to reach
  • Maintain accurate and up-to-date records of customer contact and account activity
  • Collaborate with internal teams to resolve accounts and support customers
  • Handle objections and disputes calmly and professionally
  • Ensure compliance with all relevant regulations

What We're Looking For

  • Strong communication and active listening skills
  • Resilient, solutions-focused, and customer-first mindset
  • High attention to detail and ability to multitask
  • Comfortable working towards KPIs and targets
  • Empathy and professionalism when dealing with sensitive situations
  • Experience in customer service, collections, finance or sales is helpful - but not essential
  • Ideal for career changers from retail, hospitality, finance or call centres

What You'll Get

  • Competitive Pay: Plus uncapped monthly bonuses, quarterly incentives, and annual salary reviews
  • Career Progression: Paid training, ongoing mentoring, and real development pathways
  • Supportive Culture: Friendly team, inclusive environment, regular social events
  • Dress for Your Day: Business or smart casual – you choose what fits the day

Why Join Us?

  • Be part of a purpose-driven, supportive and fast-growing team
  • Make a real impact while developing valuable career skills
  • Enjoy a workplace that values people, performance, and potential

Ready to make your next move?

If you're ready to bring your energy, empathy, and problem-solving skills to a company that values people and performance, we'd love to hear from you.

Click APPLY NOW to take the first step toward a rewarding career with us.

BetterWay are an Equal Opportunity Employer and proactively foster an inclusive environment, encouraging individual growth, and recognising each team member's contributions.

Note: Successful applicants are required to undergo a National Police Check prior to commencement of employment.

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