Customer Service 000 Operator

3 days ago

Adelaide, South Australia Telstra Full time $45,000 - $60,000 per year

Who We Are

We're an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.

Focus of the Role

We are looking for energetic Call Centre Agents to join our dynamic teams in the Inbound Emergency Services Answer Point Contact Centre located in Adelaide, South Australia.

We offer multiple roles that perfectly cater to those who prefer to work on an Overnight Shift. Our rosters are provided well in advance, giving you ample time to plan your family and social commitments without any hassle.

The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.

Here are some of the amazing employee benefits you can look forward to:

  • Paid Annual Leave
  • Paid Sick Leave entitlements
  • Superannuation at an impressive rate of 11.5%
  • Employee discount (30%) on Telstra services
  • Rest Breaks every hour
  • Overnight Shift - shift start 9:30pm to 10:00pm, shift end 6:10am to 6:40am.

To be successful in this role, you will:
- Efficiently connect all emergency calls to Police, Fire or Ambulance
- Provide consistent and high-quality service standard to our customers, embedding a First Time Right culture
- Manage your own work performance to meet set objectives
- Ensure every customer is treated with an empathetic approach
- The Telstra Values, Cultural Priorities and Code of Conduct at all times

A bit about you:
- High volume Contact Centre Experience
- Computer Literacy skills
- High Resilience Level and the ability to cope well under pressure
- Experience in working in a team-based environment

A job at Telstra is like no other you've had. You'll be challenged, you'll be inspired, and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

What are the next steps?

If you're looking for the platform to evolve and develop your career, we want to hear from you We'll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

*When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.*

  • Customer Service Manager

    5 days ago

    Adelaide, South Australia SKG Group Australia Full time $90,000 - $120,000 per year

    SKG Services is a leading national organisation with more than 50 years of industry excellence. As a pioneer in premium soft facility management, we specialise in delivering high-quality cleaning, security, and maintenance solutions across Australia.With a strong commitment to sustainability and transparency, SKG employs environmentally responsible cleaning...

  • Inbound Customer Service

    5 days ago

    Adelaide, South Australia Risk Insure Full time $45,000 - $60,000 per year

    We have an exciting opportunity for an Inbound Customer Service & Data Entry (Quality Assurance)role to join our small but busy team. (No Sales)This is a permanent role based in the Adelaide CBD, with full training provided. You will also have the opportunity to complete a nationally recognised qualification in Certificate III in Business, through...

  • Customer Service Representative

    3 days ago

    Adelaide, South Australia Beijer Ref Australia Full time $60,000 - $90,000 per year

    About Beijer RefBeijer Ref Australia is a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs.Our mission is to strive to always be the preferred provider of sustainable refrigeration and HVAC solutions. Making customer's life easier, by offering a broad assortment of the right...

  • Customer Service Coordinator

    1 week ago

    Adelaide, South Australia UniLodge Australia Pty Ltd Full time $45,000 - $60,000 per year

    Victoria street, Adelaide SAGenuine career opportunities for those with ambitions to growPermanent Part Time PositionWe're seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent part time basisAt UniLodge we provide a home away from home for our residents and we aim to hire staff who will...

  • Customer Service Representative

    7 days ago

    Adelaide, South Australia News Corp Australia Full time $45,000 - $65,000 per year

    What's the role?Be part of a team of dedicated specialists who support News Corp Australia's subscriber customers for our digital and print products.Work in the contact centre within our state of the art Adelaide HQ. Be part of a team of dedicated specialists who support News Corp Australia's subscriber customers for our digital and print products. What's...

  • Defence Engineering Service Network

    1 week ago

    Adelaide, South Australia Service Stream Full time $120,000 - $180,000 per year

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have an opportunity available for aDefence Engineering Service Network (DESN) Portfolio Managerto support us in this contract. This is a permanent...

  • Customer Service Traineeship

    2 weeks ago

    Adelaide, South Australia MIGAS Apprentices & Trainees Full time $45,000 - $55,000 per year

    The OpportunityPartnered with our host Statewide Bearings, we are looking for an Customer Service Trainee who is keen to learn and work in a mechanical engineering environment while completing a BSB30120 Certificate III in Business Customer Engagement.This position is open to school leavers looking to build a sales-orientated career path and who would be...

  • Customer Service Officer

    5 days ago

    Adelaide, South Australia Haines Medical Australia Full time $45,000 - $60,000 per year

    About UsHaines Medical is a dynamic and innovative business focusing on specialty products in Infection Control and Manual Handling. Haines works in consultation with healthcare professionals to design and develop products that meet the specific needs of hospitals, healthcare facilities, and their patients.About the role:TheCustomer Service Officeris...

  • Customer Service Representative

    1 week ago

    North Adelaide, South Australia ADELAIDE SA Full time $60,000 - $72,000 per year

    Date: 18 Sept 2025Location: North Adelaide, SA, AU, 5006Company: City of AdelaideMultiple casual roles$35per hour (including casual loading) + 25% superannuationA unique team creating an extraordinary cityAbout the OpportunityAs part of the Strategic Property & Commercial Program, the Customer Service Representative, Golf Links plays an important role in...

  • Customer Service Representative

    1 week ago

    Adelaide, South Australia BlueScope Full time $60,000 - $80,000 per year

    Job Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...