Inbound Customer Service

5 days ago

Adelaide, South Australia Risk Insure Full time $45,000 - $60,000 per year

We have an exciting opportunity for an Inbound Customer Service & Data Entry (Quality Assurance)role to join our small but busy team. (No Sales)

This is a permanent role based in the Adelaide CBD, with full training provided. You will also have the opportunity to complete a nationally recognised qualification in Certificate III in Business, through formal training with a Registered Training Organisation (RTO) in addition to your practical on-the-job experience.

As one of our Quality Assurance Associates, you will be proactively involved in the monitoring of our customer experience teams and providing inbound customer support.

This role is guided by our very achievable team KPI's to ensure continual process improvement and recognise individual achievements and works as an entry level position into our other departments.

Our team is currently work a weekly roster, operating to meet demands Monday – Friday between 8am – 6pm. We offer a flexible working environment including work from home days (once training is completed).

We provide a supportive culture that is all about working cohesively, putting our customers first and having fun together as a team.

As one of our Quality Assurance Associates you will be:

  • Monitoring company process and procedures within the customer experience team.
  • Delivering exceptional customer service.
  • Providing constructive feedback
  • Easily able to communicate outcomes and decisions to our customers, in both written and verbal forms.
  • Contributing to the ongoing improvement of our processes and systems.
  • Motivated to meet both individual and team KPI and targets.
  • Be part of a flexible team, in a small but fun environment.

To be successful in this role, you will have:

  • Strong attention to detail.
  • Strong, professional communication skills.
  • Strong administration skills with proficiency across the Microsoft suite, especially Outlook, Excel, and Word
  • Strong conflict resolution, negotiation and decision-making skills.
  • The ability to present clear, concise outcomes both verbally and in written form.
  • Efficient data entry skills, with a focused attention to detail.
  • Proven customer service experience from hospitality, retail and/or call centre.

Why us?

Likewize Services approach is simple; we work with our client's acting in capacity as their insurance partner. Likewize Services will identify a company's risk exposures, implement solutions and design an effective insurance program.

Likewize Services is owned by Likewize, one of the world's leading mobile services companies. We specialise in providing insurance & assurance solutions to commercial and corporate business.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business.

We hire team players, who thrive in a fast-paced environment supported by inclusive leaders. If this sounds like you? Apply today

Applications close 4pm, Friday 24th October 2025

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