Customer Service Administrator

2 weeks ago

Adelaide, South Australia Hays | Accountancy & Finance Full time $60,000 - $80,000 per year

Your New Company

Join a respected not-for-profit organisation dedicated to supporting workers in the construction industry through the administration of portable long service leave entitlements. With a strong community focus and a commitment to fairness and compliance, this organisation offers a supportive and purpose-driven workplace where your contribution truly matters.
Your New Role
As an Administration/Customer Service Officer, you'll be a key member of the Customer Service team, acting as the first point of contact for a wide range of enquiries. Your responsibilities will include:
  • Responding to phone, email, and face-to-face enquiries with professionalism and clarity.
  • Providing accurate information to employers regarding their obligations under portable long service leave legislation.
  • Assisting construction workers with their entitlements, ensuring every interaction is helpful and respectful.
  • Managing correspondence and maintaining accurate records in line with organisational policies.
  • Reviewing and processing long service leave claims, ensuring timely and accurate outcomes.
  • Liaising with employers and workers to gather additional information when needed to support claim assessments.
What You'll Need to Succeed
To thrive in this role, you will bring:
  • Previous experience in administration and/or customer service, ideally within a regulatory or not-for-profit environment.
  • Previous Claims experience is highly preferred.
  • Excellent communication skills, both written and verbal, with a strong customer focus.
  • High attention to detail and the ability to manage multiple tasks efficiently.
  • Confidence in interpreting and applying legislation or policy guidelines.
  • Strong organisational and record-keeping skills, with a commitment to service standards and compliance.
What You'll Get in Return
  • A meaningful role in a values-driven organisation that supports the construction workforce.
  • A collaborative and inclusive team environment.
  • Opportunities for professional development and training.
  • Competitive salary with not-for-profit salary packaging benefits.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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