Customer Service Administrator
4 weeks ago
Opportunity as a Customer Service Administrator, providing high-quality customer service and administrative support in the processing of notices.
About the Company:
Working within a respected public sector organisation, you will be part of a team dedicated to creating safer communities through professional, accountable and community-focused services. Guided by values of service, integrity, collaboration, and respect, they deliver essential programs and regulatory functions contributing to the wellbeing of all South Australians.
Role Overview:
The Customer Service Administrator is responsible for the assessment, processing, and issuing of notices, as well as delivering accurate and timely customer service to both internal and external stakeholders. This role involves reviewing and adjudicating documentation, managing enquiries in a call centre environment, and ensuring records are maintained in compliance with legislative and policy requirements.
About the Person:
The ideal candidate will have administrative skills, a commitment to delivering excellent customer service, and the ability to work accurately under pressure. You will be confident in handling high call volumes and difficult conversations, comfortable interpreting policies and procedures, and capable of managing competing priorities in a structured, professional environment.
Key Responsibilities:
- Provide clear and accurate information to the public via telephone, email, and online communication
- Assess, verify, and process notices in accordance with legislation and procedures
- Respond to correspondence and enquiries in a timely and professional manner
Skills, Knowledge and Experience:
- Proven ability to deliver high-level customer service in a call centre or high-contact environment
- Excellent communication skills, both written and verbal, with a strong ability to handle challenging conversations
- Strong organisational skills, attention to detail, and the ability to work under pressure to meet deadlines
- High level of personal integrity, professionalism, and respect for confidentiality
- Candidates with strong organisational skills and Hospitality or Customer Service experience are encouraged to apply
Culture of the Business:
The organisation fosters an inclusive, values-driven culture built on integrity, professionalism, and collaboration. Employees are encouraged to maintain high ethical standards, respect diversity, and contribute to a safe and supportive work environment. Commitment to ongoing professional development and flexible work practices underpins their dedication to employee wellbeing and excellence in service delivery.
Contact for more information:
Tammy Anderson
Phone: 08 7093 1831
Seniority level- Entry level
- Contract
- Customer Service and Administrative
- Telephone Call Centers
- Government Administration
- Office Administration
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