Customer Service Operator

2 days ago

Melbourne South East Australia VIC Synergie Australia Full time $45,000 - $65,000 per year


We're seeking a Customer Service Operator to join a fast-paced distribution centre in Dandenong. This is a great opportunity for someone who thrives in a phone-based role, enjoys problem-solving, and takes pride in providing outstanding service with accuracy and efficiency.

About the Role

You'll be the first point of contact for customer queries, managing inbound calls and order processing while supporting seamless communication across warehouse and transport teams. This role is ideal for a service-driven professional who can balance attention to detail with a customer-first mindset.

Key Responsibilities:

  • Provide high-quality customer service to internal and external clients via phone and email.

  • Accurately receive and process customer orders in the system.

  • Advise customers on product changes, out-of-stock items, and delivery updates.

  • Liaise with warehouse and transport teams to ensure timely delivery and resolve service issues.

  • Process store credits and maintain accurate customer data.

  • Assist with promotional orders, product recalls, and special projects as required.

About You

  • Previous experience in a customer service or call centre environment, ideally within logistics, supply chain, or FMCG.

  • Excellent attention to detail with strong data accuracy and organisational skills.

  • Intermediate skills and proficiency with Microsoft Office.

  • Strong verbal communication and problem-solving abilities.

  • Ability to work collaboratively in a team-focused environment.

  • Adaptable, proactive, and able to prioritise effectively under pressure.

What's on Offer

  • Work with a leading global organisation committed to safety, efficiency, and continuous improvement.

  • Supportive team culture that values collaboration and professional growth.

  • Stable, full-time position with opportunities to expand your skills.

  • Convenient location in Dandening with on-site parking.

If you're detail-oriented, customer-focused, and ready to join a team that delivers excellence every day please send through an updated resume and cover letter demonstrating how you experience aligns with this role. 


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