Customer Service Operator

2 days ago

Australia Serco Full time $160,000 - $161,240 per year

Transperth – Full Time, 38 hours a week - $30.97 an hour + super

Serco is a place where you can grow

Join a team of 10,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

  • Comprehensive, paid, on the job training

  • Opportunities to grow – many of our team members start as Customer Service Operators and go on to become Team Leaders

  • Access to our extensive benefits including our rewards and discounts program

  • Working in a friendly and diverse team with inclusivity and care at the heart of everything we do

  • Access to Sonder, our 24/7 Employee Assistance Program, for you and your family

Make an impact at Serco

As a Customer Service Operator, you'll be part of an organisation delivering meaningful services in an environment that values challenge, opportunity and reward.

Working onsite in our Call Centre in East Perth or at one of our Information Centres located in Perth CBD, you'll play a vital role in ensuring every interaction leaves a positive and lasting impression.

At Serco, creating a consistent, professional and positive customer experience is at the heart of everything we do.

As a Customer Service Operator, you'll make a real difference by:

  • Assisting Perth metropolitan public transport passengers by providing up to date travel information in a timely and efficient manner

  • Handling Face to Face interactions with our customer

  • Responding to inbound customer enquiries/phone calls in a timely and efficient manner.

Serco is a place for you

We have opportunities available in both face-to-face and contact centre environments or, if you thrive on variety, there may even be the potential to enjoy a blend of both.

Our operational hours are:

  • Monday to Thursday: 5:00am – 12:30am

  • Friday & Saturday: 5:00am – 2:00am

  • Sunday: 5:00am – 12:00am

Tell us what your ideal roster looks like, and we'll work together to find a schedule that suits you and meets our business needs.

To be successful in this role, you'll bring:

  • The highest levels of personal integrity and ethical behaviour

  • A reliable and consistent approach to work

  • Strong problem-solving and organisational skills

  • Excellent verbal and written communication skills

  • Cash handling experience (desirable)

  • A current National Police Clearance (required)

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco

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