Customer Care Consultant

1 day ago

Mascot New South Wales, Australia APG & Co Pty Ltd Full time $60,000 - $80,000 per year

APG & Co

A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express themselves in contemporary, relevant and authentic ways.

APG & Co has over 1000 employees across Australia and New Zealand.

The working environment is dynamic, professional and passionate. The mission: Bringing Brands to Life. APG & Co values working as a collective, thriving on change, and playing to win. We are built to last.

About the Role

Deliver outstanding 'on brand' customer service across all brands, driving customer satisfaction.

Support retail and online channels with all queries and issue resolution.

Key Responsibilities:

1. Customer Support

  • Assist all customers over phone, chat and email in a timely manner, ensuring we are providing best practice and 'on brand' customer care to our customers.
  • Accurately lodge all customer details, phone sales, feedback and queries in Zendesk.
  • Assess goods for quality assurance and come to the best resolution for the customer and brand.
  • Complete various customer care tasks including but not limited to: processing return to senders; marketplace enquiries; social enquiries; competitions; fraud order management; unfinalized orders and returns; product feedback and reviews.
  • Liaise with the warehouse, couriers and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur.
  • Respond to customer product reviews and feedback, and report to the relevant department.
  • Provide accurate and succinct reporting when required.
  • Accomplish all tasks to KPI standards.
  • Escalate issues to the relevant departments and Customer Care Management Team.
  • Keep up to date with all new products, new seasons, and promotional activity.

2. Store Support

  • Support our stores with a range of queries, escalations and customer support.
  • Follow-up on outstanding orders.
  • Respond to store IT Service Desk requests.

3. Brand Ambassador

  • Be a brand ambassador by representing our brand values and supporting the wider team; including retail, ecommerce, email marketing and logistics, to better service customers where relevant.
  • Actively participate in one on one's and coaching and training sessions.
  • Support the Customer Care manager with ad hoc tasks.

KPI's
:
90%
Satisfaction Rate;
4 hours
Average First Response Time;
90%
Call Acceptance;
80%
One-Touch Tickets;
3 business Days
Full Resolution.

Where do I sign?

As part of the APG family you'll enjoy plenty of exciting rewards and benefits.

  • 50% discount on all brands
  • True work/life balance
  • Birthday leave
  • An Employee Assistance Program for you and your family
  • Paid Parental Leave
  • Recognition and Service awards
  • Employee Referral Program
  • APG Academy – a structured training and development program to grow your career

Style your career in a new direction – apply now and join our talented team.

  • Customer Care Representative

    2 weeks ago

    Mascot, New South Wales, Australia FutureYou Full time $104,000 - $130,878 per year

    Customer Care SpecialistMedical Devices | Based in Mascot, NSW12 month Fixed Term ContractClient Description:Join a global leader in the medical technology sector, known for its innovation, integrity, and inclusive culture. With a strong focus on customer experience and employee wellbeing, they offer a supportive environment where your contributions truly...

  • Customer Care Manager

    3 days ago

    Taree, New South Wales, Australia Caring Care Support Pty Ltd Full time $90,000 - $120,000 per year

    About the RoleCaring Care is seeking an experienced and passionate Customer Care Manager to join our leadership team in the Mid-North Coast. This full-time role is perfect for someone who thrives on people management, compliance excellence, and delivering customer service in a truly person-centred way.You'll be responsible for leading our experience officers...

  • Premier Customer Care Representative

    7 days ago

    Mascot, New South Wales, Australia FedEx Full time $60,000 - $80,000 per year

    12-month fixed-term contractResponsible for providing exceptional customer service to Premier clients, building strong relationships, and resolving issues promptly and effectively. This role also collaborates with internal teams to resolve issues and develop strategies that enhance customer satisfaction and loyalty.• Provides exceptional customer service...

  • Customer Service Consultant

    1 day ago

    Norwest, New South Wales, Australia Clarendon Residential Group Full time $60,000 - $90,000 per year

    Your Next OpportunityCampbell Property Group (CPG), one of Australia's leading residential construction and property development companies, is looking for an experienced Customer Service Consultant to join our Clarendon Homes team.As a Customer Service Consultant, you will be at the forefront of our client interactions during the critical early stages of...

  • Customer Care Consultant

    1 day ago

    South Yarra, Victoria, Australia Probe Group Full time $60,000 - $80,000 per year

    Apply NowBack to search resultsPrevious job Next jobJob DescriptionWe are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that...

  • Customer Care

    1 week ago

    Drummoyne, New South Wales, Australia FinSecure Full time $60,000 - $80,000 per year

    Looking for Your Next Career Move?We're on the hunt for aSettlement & Customer Care Officerto join ourgrowing crew in Inner West SydneyDo you: Want to step intofinance? Have experience incustomer care? Thrive in afast-paced, team-focused environment?If yes, we wantyouWhy You'll Love It Here: Be part of a business that'sgrowing fast Work with a team that...

  • Care Manager

    5 days ago

    Albury, New South Wales, Australia Apollo Care Alliance Full time $80,000 - $120,000 per year

    Join Our Team at Yackandandah Health as a Care ManagerDiscover the charm of Yackandandah, an unspoilt gem, and be part of our dedicated team while taking your career to the next level.*What's in it for you?*Competitive Compensation: Enjoy a competitive annual salary (based on exp), 12% SuperannuationNot for Profit Salary Packaging: Options of up to $15,900...

  • Implementation Consultant

    7 days ago

    Mascot, New South Wales, Australia ADP Full time $90,000 - $120,000 per year

    Position Title:Implementation ConsultantReporting Line:Implementation ManagerPosition PurposeSupport the Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.Key ResponsibilitiesDefine client requirements, provide gap...

  • Customer Support Consultant

    3 days ago

    Mascot, Australia Bank Australia Full time

    Posted: 12/08/2025 Closing Date: 09/09/2025 Job Type: Permanent - Full Time Location: Mascot Job Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong...

  • Customer Complaints Consultant

    3 days ago

    Mascot, Australia Bank Australia Full time $90,000 - $120,000 per year

    Posted: 22/09/2025Closing Date: 20/10/2025Job Type: Permanent - Full TimeLocation: MascotJob Category: Banking and Financial ServicesThrough the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of...