IT Support Specialist

2 days ago

Melbourne, Victoria, Australia Private Advertiser Full time $60,000 - $90,000 per year

Integral Diagnostics (IDX Group) is a leading provider of quality diagnostic imaging services, focussed on delivering the best health outcomes for our patients. We have established a strong reputation for quality, excellence, and innovation based on the knowledge and skills of our professional teams. IDX is listed on the Australian Securities Exchange (ASX) and is a recent addition to the ASX 300 Index. We proudly now have a team of more than 1500 radiologists, imaging and support staff across 74 sites in Australia and New Zealand.

About the role

IDX have a team of qualified IT professionals to support its business and staff across Australia and New Zealand. We are looking for an IT Support Specialist to join our team based in our VIC region to provide follow the technical sun support.

This is an exciting opportunity to join a growing team and to bring your expertise to help shape the future of IT support within IDX.

Your primary responsibilities will be providing IT Service Desk and onsite support services to our Radiologists, Technologists and Administration staff. You will frequently be collaborating with other IT professionals within IDX on other IT related projects and initiatives.

While the role is primarily that of IT Level 1 to Level 2 helpdesk support, as well as an onsite field technician support, we are looking for someone who will be able to expand their skill set to learn and support our clinical reporting applications and to participate in special projects with the prospect of taking on future roles. This will be your chance to make a real impact with our new team as part of IDX's IT support strategy.

About you

We are looking for a dedicated, reliable, and highly motivated support professional. You should have a good understanding of ITIL, record keeping and documentation practices, excellent organisation skills to effectively prioritise time sensitive tasks, and be able to translate technical details into everyday language. IDX has a highly collaborative environment, where the team relies on a strong communication ethic to provide the best customer support experience to our staff, so your communication skills will play a key role in your performance.

You will also be familiar with:

  • PC (Windows), and mobile (Android, iOS) environments
  • Microsoft products such as Windows 10, Office 365, Windows Servers and Active Directory
  • Linux, Ubuntu, VMware, Cisco and relative corporate level technologies (desirable)
  • Remote support experience (including phone support)
  • Field Technician experience
  • Helpdesk ticketing software knowledge
  • ITIL best practice
  • Radiology applications such as RIS and PACS skills are (highly desirable)
  • Have knowledge and experience with the latest security trends and practices

This role is well suited to a good problem solver, which has the ability to communicate effectively across all levels of business, with a passion for helping people through great customer service, and who is looking for an organisation where they can grow their skills to further their career.

Applicants must be legally entitled to work in Australia.

What we offer:

  • Inclusive and diverse workplace - Everyone Counts
  • Competitive Remuneration, based on skill
  • Compensation for approved overtime and travel
  • Personal and Professional Development
  • Professional IT toolsets and resources
  • Many available IDX career paths

Interested?

Please submit your resume by selecting "Apply". For further questions, please contact Aaron at for further inquiries.

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