ICT Service Desk Administrator

About us

Education Services Australia (ESA) is a ministerial not-for-profit company committed to making a positive difference in the lives and learning of Australian students. ESA delivers products and services for clients including the Australian government, State and Territory education authorities, and a variety of not-for- profit and government organisations.

ICT Servicesprovide technology, vision and leadership in the development and implementation of the company-wide Information Communication Technology (ICT) infrastructure and managed hosting services.

Why work with us

• Gain valuable ICT experience working in a corporate environment
• Office in a convenient location in the heart of the CBD
• Work for a NFP that provides true impact for students, teachers, parents and carers

About the role

As a key member of the ICT team, the ICT Service Desk Systems Administrator plays a vital role in supporting and maintaining our IT infrastructure. Reporting to the ICT Lead, you'll provide Level 1 & 2 helpdesk support, manage network and telecommunication systems, and ensure smooth operation of desktop and business systems across the organisation.

You'll be the first point of contact for ICT service requests, working closely with internal and shared service clients to resolve issues, manage access and permissions, and support change and procurement requests. Your strong communication skills and technical expertise will help keep stakeholders informed and systems running efficiently.

This is a hands-on role ideal for someone who enjoys variety, thrives in a collaborative environment, and is passionate about delivering reliable IT support and solutions.

Who we're looking for

We're seeking a proactive and technically skilled ICT professional who thrives on solving problems and delivering exceptional support. You'll be the go-to person for IT issues, with a strong foundation in core IT principles and a passion for helping others.

To succeed in this role, you'll bring:

• Solid IT expertise with both theoretical knowledge and hands-on experience.
• A natural ability to troubleshoot and resolve issues, often being the trusted tech support among peers.
• Clear communication skills, able to explain complex concepts in simple terms.
• A strong focus on customer service, delivering friendly and professional support in person and remotely.
• Experience with Microsoft Intune and Autopilot provisioning.
• Proficiency in Microsoft Office 365 administration, including Teams, SharePoint, and OneDrive.

Highly regarded experience includes:

• Manage Engine Service Desk Plus
• Windows 10 & 11 deployment and support
• PowerShell scripting
• Microsoft 365 security tools (Defender, Azure AD, Autopilot, Intune)
• MS Exchange Online
• VMware and virtual server platforms
• Microsoft Azure cloud services
• Telecoms systems and AV equipment
• Mobile device management (Apple iOS & Android)

Qualifications:

• Tertiary qualifications in IT support or a related field
• Relevant industry certifications (e.g. Microsoft, network management, systems support)

What ESA offer

At ESA we want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age. We welcome applications from Aboriginal and Torres Strait Islander peoples. In addition to a competitive remuneration package, ESA offers lifestyle benefits and a culture that allows people and ideas to flourish.

Application Process

If this sounds like the right opportunity for you, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your experience and interest in the role. Applications will be reviewed as they are received.