Service Desk Engineer

1 week ago

Melbourne, Victoria, Australia BluBiz Solutions Full time $80,000 - $120,000 per year

Company Description

BluBiz Solutions, an award-winning ICT Solutions and Managed Services provider, is recognized for its multi-domain expertise in Enterprise Networking, Cybersecurity, Cloud, Collaboration, and Mobility. We have been one of the fastest-growing IT providers in Australia for two consecutive years, 2022 and 2023, as recognized by CRN Fast50. Our tailored technology roadmaps ensure maximum convergence benefits and are fit for purpose, addressing interdependencies between network, security, and cloud solutions. We offer end-to-end technology requirements from assessment to design, delivery, and 24/7 managed services, supported by strong partnerships with key technology vendors including Cisco, Fortinet, HPE Aruba, Palo Alto, Microsoft, AWS, Telstra, Checkpoint, and VMware.

Role Description

  • Act as level 2 support for identity-related queries during and after migration, such as login issues, MFA setup, and group access.
  • Triage incidents to the vendor or MACS infrastructure teams as required.
  • Track and resolve common issues, while creating and maintaining a knowledge base of frequently asked questions and resolutions.
  • Assist in validating account and access status post-migration and PVT testing.
  • Monitor the support queue and provide updates to project leadership on common trends or critical blockers.
  • Contribute to creating the Op Model based on issues that arise.

Must have Expereince

  • Demonstrated experience in an IT support or service desk role, ideally with experience in identity management or Microsoft environments.
  • Working knowledge of Entra ID / Azure AD, MFA, password reset, and single sign-on (SSO).
  • Strong communication and documentation skills.
  • Customer-first mindset with attention to timely resolution.

Qualifications

  • Systems Engineering and Systems Design skills
  • Experience in Troubleshooting and providing Technical Support
  • Strong System Administration capabilities
  • Excellent problem-solving and analytical skills
  • Ability to work independently as well as part of a team
  • Bachelor's degree in Computer Science, Engineering, or related field

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