Service Desk Analyst
6 days ago
Seeking a Service Desk Analyst / Support Engineer with experience operating in a corporate environment, to assist with technical support and project work. Strong technical skills (ability to provide face to face and remote support), excellent communication skills and a customer centric approach.
The role will include Level 1 and Level 2 Service Desk tasks as well as video conferencing support.
Responsibilities
- Input into the development of systems, tools and procedures that improve our capabilities
- Actively take part in Change, Incident and Problem Management
- Triaging and classification of inbound requests and incidents, sometimes directly from clients
- Vendor management
- Ensure the effective and efficient operation of ICT services
- Ensuring incidents are resolved within agreed service level commitments
- Managing and maintaining the ICT asset and software license registers
- Ensuring ICT maintains a low risk profile and a secure IT environment
- Maintain systems at a supported version by applying latest patches and service packs
- Recognising the potential for automation of processes
- Participate in after hours and weekend support
- Ensure that all ICT documentation is developed and maintained
Knowledge and Experience Required
- In depth experience supporting Microsoft Windows based operating environments
- Microsoft 365 & Azure AD:
Proficiency in user account management, licensing, MFA setup and use PowerShell - Exchange & Active Directory:
Experience with mailbox creation, group policy. - Endpoint Management:
Imaging and provisioning via Intune and SCCM - Video Conferencing Experience:
Supporting Video Conferencing hardware in MS Team enabled rooms Demonstrated high level of customer service skills, including the ability to relate to a range of people with varying levels of ICT competencies in a friendly and professional manner.
ITIL Certifications
- Exposure to networking or CCNA certification - highly regarded
- Excellent communication skills both written and verbal
- A passion for technology
- Strong problem solving
- Exposure to product lifecycle management
- Self-starter, capable of working with minimal supervision and the ability to independently research processes
- Great time management skills and prioritising to work toward a fixed deadline
- Logical and structured approach
- Attention to detail
Like to know more?
Should you wish to discuss this opportunity in more detail, please contact Sebastian Kowaleczko on
Your interest will be treated in the strictest of confidence.
To submit your application, in strict confidence, please apply online.
Diversity, Equity & Inclusion at Hudson
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen
.
Casual Loading
*Please note for all
Australian*
based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.
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