Principal Resolution Officer,

7 days ago

Brisbane, Queensland, Australia Office of the Health Ombudsman Full time $99,999 - $124,999 per year

The Principal Resolution Officer must be able to be appointed as a Conciliator under section 286 of the Health Ombudsman Act 2013.

The Principal Resolution Officer leads and coordinates the Local Resolution and Conciliation processes of health service complaints under Parts 6 and 11 of the Health Ombudsman Act 2013 (the Act) to ensure the activities of the Resolution team are conducted in compliance with the OHO's policies, procedures and legislative requirements set out in the Act.

The Principal Resolution Officer must have qualifications as a Conciliator/Mediator.

In this role you will:

  • Ensure efficient and effective delivery of high-quality resolution of complaints through local resolution and conciliation (the resolution processes) in line with organisation policies, procedures and legislation.
  • Build and sustain both internal and external relationships to enable the collaborative delivery of resolution functions.
  • Lead and coordinate ongoing performance, continuous improvement, and development of the resolution functions to ensure it supports the OHO to meet its strategic objectives and legislative requirements.
  • Provide development, training, and guidance to the resolution team members in effective resolution skills, including leading conciliations.
  • Provide support and supervision to the resolution team in managing health complaints through the resolution functions and provide feedback / coaching and mentoring staff and generally support and professionally develop staff in their resolution of complaints, with the guidance/assistance of the Director.
  • Provide high level advice and engage in consultation processes with Triage, Assessment, and Investigations to identify the most appropriate resolution strategies to support the OHO's strategic objectives.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

  • Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
  • Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
  • Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
  • All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***

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