Accounts Collections Officer
2 days ago
Our client based in Eight-Mile Plains, Qld is an innovative provider of merchant cash advance solutions, specialising in delivering seamless, unsecured working capital to small and medium businesses across Australia.
As the
Accounts Collections Officer
, you will work in a fast-paced and dynamic environment, where you will have the opportunity to learn new skills and grow your career. You will also be part of a supportive and collaborative team that values your contribution and feedback.
You will be the first point of contact for inbound/outbound calls and emails and communicate with customers to maximise the collection of outstanding debt.
Job Duties Include:
- First point of contact for inbound/outbound calls and emails.
- Communicate with customers to maximise the collection of outstanding debt.
- Explain the consequences of non-payment and the benefits of settling the debt.
- Negotiate payment plans or settlements that are acceptable to both the customer and the company.
- Record all communication and payment details in the customer database.
- Follow up on payment arrangements and ensure they are honored.
- Be able to identify, escalate and assist in resolving debt queries and disputes.
- Maintain broker and customer goodwill during the collections process.
- Update Management and Sales Team of emerging problems including uncollectable accounts.
- Maintain a professional and courteous manner at all times.
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