Receptionist/Admin Assistant for Physiotherapy Clinic 2 days
3 days ago
About Pattison & Co Physiotherapy
Pattison & Co Physiotherapy is an ever growing, professionally run physiotherapy practice in Wagga Wagga. We are a small, supportive team who enjoy being busy.
We pride ourselves in offering our patient's consistent, personalised care with our highly experienced staff. We take the time to ensure that they gain a thorough understanding of their injury or concern and the rehabilitation involved. We pride ourselves on clear communication - with our patients, as well as referring doctors, local surgeons and all parties involved in their care.
We also love a laugh with our patients and each other.
Job description
Pattison & Co Physiotherapy are looking for a friendly, reliable, bubbly, responsible and caring casual receptionist to join our team. You must be organised and neat, efficient, empathetic and show attention to detail.
We don't mind if you haven't had experience in a similar role, but you must include a cover letter which addresses how you are the perfect fit for this role, based on the essential criteria below.
The Job
The successful applicant will work closely with our Physiotherapist and other members of the Admin team to provide a high level of support and exceptional service to our patients.
Key Responsibilities
You will be responsible for reception duties and will be required to deliver outstanding customer service to patients throughout your day. Our patients are our family and our number one priority. This includes:
- Welcoming patients into the practice and creating a world class customer service standard, treating them like they are part of our family
- Dealing with all enquiries in a friendly and informative fashion
- General reception duties including answering of calls, entering patient details and taking payments.
- Day to day management of our therapist's schedules and electronic diaries
- Administration support to Physiotherapist
- Office cleaning and general housekeeping
- Tolerating Dave's Dad Jokes
Essential Skills
- Friendly, energetic and positive demeanour
- Eager to learn new skills and grow with feedback and training
- Previous customer service experience
- Strong organisational skills
- Excellent written and verbal communication skills and phone manner
- A can do attitude with high attention to detail
- A good problem solver with the ability to identify areas for improvement, make suggestions and implement change
Desirable Skills
- Previous experience in a similar role
- Previous experience with with Private Health, Medicare, DVA, WorkCover and Third Party processes
- Previous experience with use of Tyro and knowledge of practice management software, Nookal and Xero
The Role
Job share role, working 2 days/wk, approx 15 hours (Thurs + Fri). Opportunity to increase hours in 2026 to cover Maternity leave.
Start Date: Early Novemeber 2025
To apply for this position please send your resume along with a covering letter detailing your experience and why you're the perfect fit for our team to
Please note only short-listed candidates will be contacted.
This role is permanent and ongoing and only Australian Citizens or Permanent Residents will be considered and need apply.
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