Receptionist in Physiotherapy Practice

3 days ago

Liverpool New South Wales, Australia PPG Services Pty Full time $40,000 - $60,000 per year
  • Receptionist required in a group of physiotherapy practices located in Liverpool, Moorebank, and Green Valley.
  • Experience is preferred, though not essential
  • Previous reception or customer service experience preferred (healthcare reception highly regarded but not essential)
  • Part-time position, up to 30 hours per week.
  • Preference would be given to applicants who have some flexibility to work extra days from time to time, especially to cover leave and staff absences if job share.
  • Will include late finishes (7.00 pm), and possible Saturday work (mornings only).
  • Fully paid training and supervision initially, but working as sole receptionist to 2-3 physiotherapists once in the role.

A physiotherapist's receptionist is the first point of contact for patients, referring healthcare providers, insurers, and others who deal with the practices.

Very good personal presentation, face-to-face communication, telephone communication, and the ability to calmly deal with several matters at once, are essential for this role.

It is not essential that past experience is in physiotherapy practices. Medical, dental, and other healthcare reception work would be appropriate. Reception experience in other businesses would also be an advantage.

The successful applicant would be expected to work a flexible roster, including late finishes (approx pm), and covering extra hours when other staff are on leave (sometimes at short notice). Working at different locations within the group may be required, so independent transport is essential.

Valid driver's licence and reliable vehicle essential (due to travel between practice locations)

Duties:
  • meeting and greeting patients
  • answering the telephone to answer enquiries and take bookings
  • booking patients into appointments
  • taking payments from patients via Hicaps, Eftpos, and cash transactions
  • typing reports and correspondence
  • ordering supplies
  • assisting physiotherapists with other appropriate tasks as required
  • ensuring the reception area is orderly and tidy
  • sanitising surfaces, including treatment areas
Skills:
  • handling cash and managing banking
  • clear spoken English
  • patience in dealing with all types of individuals
  • knowledge of the Microsoft Office suite, especially Word, Outlook and Excel
  • reasonable typing speed and accuracy
  • ability to learn practice management software specific to the physiotherapy profession
  • Right to work in Australia

APPLICATIONS THAT DO NOT INCLUDE A COVER LETTER THAT SPECIFICALLY REFERS TO THE REQUIREMENTS OF THIS JOB WILL NOT BE CONSIDERED.

Please apply through SEEK, do not email directly, these applications will be deleted

(no agencies)

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