Membership Services Officer

5 hours ago

Cockburn Central, Western Australia Fremantle Dockers Full time $45,000 - $65,000 per year
  • Be the first point of contact for our fans and members
  • Join a values driven club
  • Attractive hourly rate

About the role

Join the Fremantle Dockers' as a Membership Services Officer on a casual basis and be the first point of contact for our fans and members.

What you'll be doing

  • Responding to member enquiries via phone, email and other channels
  • Assisting with membership renewals, processing payments and maintaining accurate member records
  • Providing information and advice to members about the club's benefits and services
  • Participating in special events and initiatives to engage with our member community
  • Providing cover for the Club's reception

While casual shifts may change week to week, the successful candidate must be available on Wednesday's.

What you will bring

  • Previous experience in a customer service or call centre role is desirable
  • Strong communication and interpersonal skills with the ability to build rapport with customers
  • Excellent problem-solving and conflict resolution skills
  • Familiarity with CRM systems and databases is desirable
  • Desire to provide an exceptional member experience

The successful candidate will also need to provide a WA Working with Children check.

What we offer

Joining Fremantle Football Club means more than just a job; it means being part of a Club that values its people and strives for excellence. Some of the perks you'll enjoy as part of the Club include:

  • Competitive base salary
  • Free car parking
  • Service recognition awards
  • Partner discounts, and more

Who we are

The Fremantle Football Club, known as the "Freo Dockers," competes in both the men's and women's Australian Football League (AFL). Recently honoured as WA Business Awards Employer of the Year 2024, we are proud to be a values-driven organisation who are committed to enriching our community and making the Freo family proud. Upholding our core values, which we call Anchors, we aim to create a sense of belonging and pride among our members and fans as we work towards a successful future.

What's next

We will be actively shortlisting, so please apply without delay

Our Commitment

At the Fremantle Football Club, we celebrate diversity and foster an inclusive workplace where everyone has an equal opportunity to succeed. We welcome and encourage applicants from all backgrounds, regardless of abilities, sexual orientation, ethnicity, faith or gender.

Unsolicited applications from recruitment agencies will not be accepted.

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