Customer Engagement Administration Assistant

4 hours ago

Cockburn Central, Western Australia Rocky Bay Limited Full time $60,000 - $90,000 per year
  • Permanent Full Time
  • Cockburn Location
  • Competitive Salary, including Salary Packaging (up to $18,500)

Rocky Bay is a leading provider of disability services, offering choice and independence to thousands of children and adults living with disability in Western Australia.

As part of the Customer Engagement team, you are most often the first interaction and contact that our customers have with Rocky Bay. Your role as a Customer Engagement Administration Assistant will be to support the Customer Engagement team to deliver excellent experiences to our customers to facilitate their journey from service enquiry, through to intake, service contract development and renewal.

What makes you right for this role?

  • Experience in providing high quality administrative services within in human service context.
  • Demonstrable commitment to putting customers first and providing exceptional service.
  • Strong attention to detail with a proactive, process-driven approach.
  • Proficient with Microsoft Office (Word, Excel, Outlook) and CRM Systems.
  • Working knowledge of the NDIS and disability sector
  • Ability to complete audits, generate reports, and maintain accurate database records.
  • Excellent time management skills and ability to work under pressure.
  • Ability to work autonomously whilst being a proactive contributor to the team.

What's in it for you?

  • Maximise your earnings with salary packaging up to $18,550 for living expenses, meals and entertainment - boosting your take-home pay
  • 8% discount on HBF Health
  • Fitstop Gym membership discounts
  • EAP assistance up to 6 free sessions per year
  • Six weeks paid parental leave
  • Bring a friend on-board and earn $2000
  • Fleet cars for work-related travel and free parking
  • Long service leave (pro-rata after 5 years)
  • Quarterly peer awards and length of tenure recognition
  • Purchased Leave Program to increase annual leave up to 6 weeks each year

For more details about career advancement, opportunities and benefits at Rocky Bay, please click on the link below;

We have some strict compliance requirements which will be required if your application is progressed

If you meet the criteria mentioned above, we'd love to consider you.

Click the APPLY button to submit your application. You can also search us on social media platforms by using our hashtag - #therockybayway

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at  We're here to help

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We're building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.

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