Senior Digital Account Manager

5 days ago

South Melbourne VIC, Australia Traffic Radius Full time $80,000 - $120,000 per year

About the Role

We are seeking a dynamic Senior/Digital Account Manager who can build strong client relationships, ensure campaign success, and drive long-term growth. This role requires a mix of business acumen, client management, and digital marketing knowledge, ensuring alignment between client goals and campaign delivery.

Key Responsibilities

  • Act as the primary point of contact for assigned clients, managing day-to-day communication.
  • Understand client business objectives and translate them into actionable digital marketing strategies.
  • Collaborate with internal teams (SEO, SEM, SMM, CRO, Content, Design) to deliver campaigns.
  • Monitor campaign performance, analyze ROI, and present insights to clients.
  • Drive account growth through upselling and cross-selling opportunities.
  • Ensure timely delivery of reports, presentations, and campaign updates.
  • Maintain strong relationships with clients, focusing on retention and long-term engagement.
  • Business Knowledge:
  • Understanding of LTV (Lifetime Value) – how to grow accounts over years.
  • Knowledge of Average Basket Value – revenue per client/product upsell.
  • B2B & B2C understanding – able to handle both dynamics.
  • Client-Centric: Strong communication, empathy, and ability to tie services to client growth.
  • Collaborative Personality: Able to work closely with cross-functional teams.
  • Ability to understand full campaign structure – SEO, SEM, SMM, CRO, ROI impact, and cross-channel integration.

Requirements

  • 4–6 years of experience in client servicing, account management, or digital marketing.
  • Proven track record in managing multiple client accounts successfully.
  • Strong analytical skills and ability to create data-driven recommendations.
  • Proficiency with digital marketing tools (Google Analytics, SEMrush, Ahrefs, Ads Manager, etc.).
  • Excellent communication, presentation, and negotiation skills.

What We Offer

  • Opportunity to work with diverse clients across industries.
  • Collaborative and growth-driven environment.
  • Competitive salary + performance incentives.
  • Professional development and upskilling opportunities.

The fun stuff

  • Monday - Friday
  • Modern office with a vibrant atmosphere
  • Dedicated social/break area with foosball, a pool table and table tennis
  • Regular social events
  • Friday Fun-Day

Job Type: Full-time

Pay: $80,000.00 – $120,000.00 per year

Application Question(s):

  • Number of clients handled ?

Experience:

  • Digital Marketing: 3 years (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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