Sales Operations and Support Analyst

5 days ago

Tullamarine Victoria, Australia Renma Windows & Doors Full time
About Renma Windows & Doors

Renma Windows & Doors is a locally owned manufacturer of customised aluminium doors and windows, with over 30 years of industry experience. We specialise in semi-commercial, commercial, and thermally broken systems, and are expanding our offerings to include security doors, fly screens, and a wide range of glass products. Our reputation is built on quality craftsmanship, customer satisfaction, and efficient service delivery.

About the Role

This hands-on and varied role offers the opportunity to play a key part in supporting our sales & Marketing Team while supporting operations. You'll work closely with the Directors, Sales & Marketing, and Supply Chain teams to uncover opportunities, optimise performance, and support business improvements.

This role combines sales administration, reporting and analysis, customer support, and marketing assistance. You will use your expertise to streamline processes, analyse data, and provide exceptional customer service to help drive our continued growth.

Key Responsibilities
  • Support business planning, budgeting, and strategic initiatives
  • Conduct performance reviews and process analysis
  • Generate sales reports and performance insights
  • Assist with market research and promotional planning
  • Contribute to forecasting and demand planning
  • Manage pricing formulas, rebate tracking, and contract execution
  • Provide high-quality customer service and account management
  • Deliver monthly performance and profitability reports
  • Maintain data accuracy across customer, supplier, and inventory systems
  • Support long-range strategic planning and price management
  • Contribute to policy and best practice development
About You
  • Proven experience in a sales analytics or support role
  • Minimum 2-3 years of sales analytics or support experience
  • Strong analytical mindset with the ability to interpret and communicate insights
  • Excellent communication and customer service skills
  • Proficient in Microsoft Office (especially Excel) or Google Sheets
  • Highly organised and detail-oriented
  • Experience with CRM systems and data visualisation tools (preferred)
  • Prior experience in construction, glazing, or trade services is a plus
  • Bachelor's degree in Business, Marketing, Economics, or related field (or equivalent experience)
What We Offer
  • Flexible working arrangements
  • Opportunity to contribute directly to business growth
  • Supportive team environment
  • Competitive salary: $85,000 – $95,000 + super

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