Sales Operations Analyst

Who We Are

At Contour, we're reshaping education, one student at a time. 

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn't relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. 

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we've grown to over 300+ team members. We've produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. 

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. 

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students. 
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. 

This is Contour. Built by students, for students.

• Build the 'HubSpot Engine' for Growth: Architect, refine, and maintain the workflows that power lead routing, deal progression, and follow-up sequences across all brands.
• Automate and Accelerate: Identify repetitive, manual processes and transform them into smart automations that drive efficiency, consistency, and faster response times across the sales funnel.
• Design Smart Lead Logic: Create and document the logic behind lead scoring, routing, and SLA tracking.
• Own the Funnel Visibility: Build and maintain clear, actionable dashboards that surface key insights on conversion, contactability, and team performance.
• Find and Fix Funnel Friction: Analyze the sales and marketing funnel to uncover bottlenecks, optimize conversion paths, and guide cross-functional teams toward continuous improvement.
• Protect Data Integrity: Maintain clean, structured, and scalable HubSpot data.
• Partner with Sales Leadership: Work side-by-side with the Sales Manager to define KPIs, monitor team performance, and implement operational improvements that drive revenue results.
• Align with CRM Governance: Collaborate with the CRM Manager to ensure all workflows, data structures, and automations align with company-wide CRM standards and strategy.
• Connect Marketing, Sales, and Data: Partner with Marketing and Data teams to enhance source tracking, attribution, and full-funnel reporting.
• Enable and Empower Teams: Train sales reps and team leads on new systems, workflows, and best practices.

• Proven experience creating HubSpot workflows, automations, and reports from scratch
• HubSpot Sales Hub Certification with strong understanding of pipelines, lead routing, scoring, and SLA management
• Demonstrated success improving funnel efficiency and conversion through automation
• Excellent communication and documentation skills for training non-technical users
• High attention to detail with a strong focus on data hygiene
• Experience with tools like Aircall, , or similar integrations
• Background in fast-scaling or multi-location environments, ideally in education or services
• Analytical, curious, and proactive with a builder mindset focused on simplicity and efficiency
• Collaborative and solution-oriented, taking full ownership of systems and sustainable results

• High-impact, newly created role with full ownership of sales systems
• End-to-end responsibility for building and improving workflows, dashboards, and reporting
• Close collaboration with Sales, Marketing, and CRM leadership
• Clear development pathways into broader operations or systems leadership opportunities
• Supportive, builder-focused culture that values autonomy, clarity, and improvement
• Competitive salary ($100K–$110K AUD + Super) plus hybrid flexibility, extra leave, EAP access, and lifestyle perks
• The chance to shape the engine powering one of Australia's fastest-growing education companies

If you're a systems-minded problem-solver who thrives in fast-moving environments we want to meet you. Ready to build Contour's sales engine? Apply now and help us reshape education, one workflow at a time.

Contour is an equal opportunity employer and welcomes applications from all backgrounds.

Application Process

• Submit your written application (CV and Cover Letter)
• Complete a short video interview (5–10 minutes) answering role-specific questions
• Undertake a short technical assessment
• Meet & Greet with the Hiring Manager