Window Furnishings Business Operations Admin and Management

3 days ago

Tullamarine Victoria, Australia Melbourne Shutters and Blinds Full time $90,000 - $120,000 per year

We are seeking a highly organised and proactive Business Manager to oversee and manage the day-to-day administrative and operational activities of the company. Experience in Window Furnishings is highly preferred. Someone with attention to detail.

The Role

This full-time, office-based role is central to ensuring the smooth and efficient running of all administrative, logistics, and customer-facing functions within the business. Working closely with the Director and installation teams, you will take ownership of end-to-end coordination — from customer inquiry through to installation and post-sale service.

Key Responsibilities

  • Oversee all administrative operations, including scheduling, order management, and workflow tracking.
  • Manage and coordinate all check measures, manufacturing orders, and installation timelines.
  • Supervise logistics, ensuring timely delivery of materials and efficient allocation of installation resources.
  • Oversee and maintain customer payment processes, invoicing, and financial record accuracy.
  • Manage supplier relationships and procurement of materials in line with project timelines.
  • Act as the key point of contact for customers, providing exceptional service and resolving issues efficiently.
  • Develop and implement process improvements to enhance operational efficiency and customer satisfaction.
  • Support the Director with reporting, business documentation, and administrative decision-making.
  • Provide leadership and oversight to administrative staff, fostering a professional and collaborative environment.
  • Coordinate with marketing and sales teams to ensure smooth integration of operational and promotional activities.

About You

  • Minimum 3–5 years experience in business management, operations coordination, or similar role (experience in window furnishings or construction/trades administration is highly regarded).
  • Demonstrated ability to manage competing priorities, deadlines, and operational complexity.
  • Excellent written and verbal communication skills with strong attention to detail.
  • Experience using MYOB and excel for order tracking and project management.
  • A proactive problem-solver with initiative, accountability, and a focus on continuous improvement.
  • Strong leadership and interpersonal skills, capable of fostering a supportive and efficient office culture.

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