Gaming Manager

2 days ago

Chatswood, New South Wales, Australia Redcape Hotel Group Full time $80,000 - $120,000 per year

Join Our Team at Redcape Hospitality

Redcape Hospitality is seeking an experienced, passionate and people-centric hospitality professional to join our Leadership Team at Willoughby Hotel as our Gaming Manager. Working as part of the Venue Leadership Team to successfully run the Hotel's Gaming related operations in a hands-on role that includes FOH and BOH duties.

Redcape Hospitality

At Redcape, we're devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering extraordinary hospitality experiences that enrich our communities.

Our values are the core beliefs that guide our choices and decisions both as individuals and as a team. They form the foundation of everything we do, shaping how we interact with our teammates, customers, and communities:

  • Care | 'Cos we do. We care for our teammates, our customers, and our business. It's who we are, so it belongs as a value.
  • Courage | We all have the courage to be our best selves, step out of our comfort zones, take chances, make mistakes, and embrace change.
  • Drive | Drive reflects our humble ambition, our commitment to continuous improvement and doing better. It is our competitive spirit, our aspirational selves and our desire to do better.
  • Teamwork | Teamwork fosters everyday connection and shared responsibility to get the best outcomes. While collaboration remains essential, teamwork emphasises the value we place on working within our teams. It reflects our genuine desire to be part of and contribute to our teams.

Duties and Responsibilities

The purpose of this role is to work cohesively as a member of the Venue Leadership Team, where you will take carriage of general gaming operations, driving performance, executing strategic initiatives and improving/sustaining both Customer & Staff Experience.  The key responsibilities for this role will include:

  • Leading a team of gaming staff, as we strive to offer extraordinary customer experiences.
  • Ensuring we maintain exceptional venue standards in relation to cleanliness and presentation.
  • Creating and nurturing a positive work environment so that all team members can thrive.
  • Fulfil a variety of rotating rostered shifts including opens, mids, closes, weekends and public holidays in conjunction with your Hotel's operating hours.

    For more information please visit:
  • RSA & RSG qualifications are essential (or willingness to obtain)
  • Experience in the same or a similar role is preferrable, but may not be a mandatory requirement for the right candidate.

Enjoy the benefits of Redcape Hospitality

  • With a diverse portfolio of 30+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia's hospitality industry.
  • Extensive training opportunities for professional development and career progression.
  • Staff benefits which include, but are not limited to, 40% off on-premise Food & Beverage and 10% off consumable Bottle Shop purchases (across all Redcape Venues).
  • An opportunity to engage and give back to the community through our Publinc Communities platform.
  • Clearly defined career progression pathway.

For more about Redcape Hospitality visit

Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values driven environment.

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