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Customer Service Consultant

3 weeks ago

Chatswood, Australia TenacityCX Full time

Kickstart your career in the financial services industry
- Gain a formal qualification (RG146) through your emplyer
- Choose between a FT or PT role, Monday to Friday

**Customer Service Consultant**
- **Get your foot in the door to a stellar career in Financial Services**:

- **Based in Chatswood**:

- **Permanent Full-time and Part-time (10am-2pm daily) - multiple roles avail**:

- **Office based role - 3-minute walk from the train station**

Are you an articulate customer service professional with a thirst for knowledge and on the lookout for a new opportunity?

This prestigious global online trading company is looking to add additional talent to their engaged and energetic team within this bustling contact centre.

This contact centre acts as a “white label” for many financial services companies and banks.

**Who is your client base and what do they need?**

This could be opening and closing accounts, account/money transfers, deceased estates, industry knowledge and other general queries on the array of products available.

These products could be foreign exchange, indices, shares, trust accounts, commodities, treasuries, cryptocurrency, managed funds, to name a few.

**Duties include**:

- Keeping up to date with policies, procedures and changing industry information
- Work with the team to ensure service levels are met
- Entering timely and accurate data into each customer’s account on the CRM
- Previous experience in a busy phone-based role contact centre role
- An interest or qualification in financial services - let us know if you have your RG146
- Attention to detail, well-honed analytical skills and solutions focused
- Proactivity and investigative skills
- you will need to be on top of changes in the market which includes online research on articles such as corporate action
- A strong focus on quality, accuracy and customer service excellence
- High degree of empathy
- Critical thinking - sound decision making skills
- Ability to think on your feet
- Excellent verbal and written communication skills
- Competent with using computer systems - use of Salesforce would be an advantage
- Willingness to be rostered during contact centre hours. Mon to Fri 7:30am - 8pm

**What’s in it for you?**
- You will gain a formal ASIC financial services qualification - RG146, Tiers 1 & 2 - General Advice, Managed Investments, Foreign Exchange, Securities, Derivatives, Superannuation, General Life Insurance, Deposits
- Opportunities in your career - learn a new area of financial expertise or a pathway to leadership
- Structured training, both in classroom, observations and on the job
- Enjoy a highly engaged work culture with impressive results from an independent employee survey
- Culture Club - events arranged with colleagues outside business hours such as dinners, sporting etc
- A spacious and modern office with a Zen room and games table
- A huge kitchen with amazing coffee machine and breakfast cereals provided
- Very spacious office, ergonomic desks, plants throughout and floor to ceiling windows
- You even get your birthday off

If this sounds like an exciting opportunity for you and you have the relevant experience, then please send through your CV today
- Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia’s largest not-for-profit health insurers & we have multiple permanent opportunities for Customer Service superstars to join their fun, social team who are committed to investing in the health and happiness of both their members and their people._