Director- Project and Service

Director
- Project and Service

**Date**:May 9, 2025

**Location**:Chatswood, AU

**Company**:Getinge Australia Pty Ltd

**Remote Work**:3-5 days

**With a passion for life**
- Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
- Are you looking for an inspiring career? You just found it.

**Job Overview**
The role of Director, Projects and Service ANZ is to lead the Service and Projects organization for ANZ and grow the Service business to support the delivery of the ANZ Strategy across our people, customer satisfaction and sustainable business pillars.**Job Responsibilities and Essential Duties**
A list of the main responsibilities and percentage of time spent in each responsibility or group of responsibilities:
- A (25%) ANZ Business Strategy and Execution
- B (25%) AU Service Strategy and Service Operations
- C (25%) Financial - performance
- D (25%) People Leadership

**ANZ Business Strategy & Execution**
- Actively contribute to LT / ANZ business discussions/team meetings (including running some meetings, as required by the MD)
- Complete MBR/MFR tasks prior to relevant meetings (including quarterly OKRs / team activities before start of the quarter) and assigned LT actions on time / updating progress at least fortnightly
- Act as sponsor for ANZ-wide business initiatives (e.g. growth initiatives)
- Actively participate in key ANZ-wide business decisions - voice opinions, debate and then commit.
- Discuss key functional / people issues with peers and only escalate to MD as appropriate.
- Identify and define ways in which we can profitably grow our business and meet or exceed our financial targets.

**ANZ Service Strategy and Service Operations**
- Develop ANZ Service strategy including revenue growth (by type - contracts, validation etc.), cost/efficiency optimisation, market competitiveness, pricing, compensation and back office operations (in conjunction with the Head of Customer Experience and Process Improvement).
- Examine new go-to-market models (e.g. 3rd parties) to improve coverage and profitability
- Develop new revenue streams (e.g. Academy training) to maintain strong long-term sustainable service growth
- Communicate a clear and compelling ANZ Service Strategy and ensure understanding down and across the Service & Projects organization through frequent communication and reinforcement.
- Identify process gaps and plug these/ introduce new processes to ensure standardization across the Service team - checklists, PM kits etc. to improve efficiency
- Measure, monitor and put in place measures to improve key operational inputs, especially pertaining to productivity (e.g. mean time to fix, mean time to maintain etc.)
- Work with Sales and Head of Operations and Process Improvement to improve customer satisfaction (e.g. NPS, machine downtime etc.) - understand customer feedback and devise action plans to improve.
- Work with Logistics team to ensure that the level of van and spare parts stock is at optimal levels
- Set OKRs /quarterly activities in advance; track progress monthly and adjust where required (and then update MBR deck accordingly, as per above)
- Work with Head of Customer Experience and Process Improvement ANZ to ensure back office operations are functionally well - invoicing on time, DMRs under control etc.

**Consultation and Relationships**
- Work collaboratively with NZ GM/Service Manager and provide technical / sales support to NZ Service business, as required
- Identify, establish and maintain strong relationships with Getinge internal stakeholders - e.g. ANZ LT, CommOps, the BA, Other SSU sales leaders
- Identify, establish and maintain high level relationships with public health, key customers and stakeholder group representatives, members of the healthcare business community.

**Financial management**
- Create and monitor performance against agreed service revenue targets (e.g. contract sales, reactive, spare parts, PMs and validation) and take corrective actions to ensure success.
- Monitor performance against agreed service opex and margin targets, especially IC service margins and take corrective actions to ensure success, especially with regard to increasing productivity
- Identify issues that impact financial performance and proactively implement specific strategies to minimise risk and maximise performance.

**People Leadership**
- Ensure right people in right roles and optimal Service & Projects structure for growth, taking into account internal and external factors
- Communicate regularly and positively with the Service organisation around service performance, key wins, opportunities and celebrates/ recognises success. Use skip-level feedback as coaching opportunity for people leaders.
- Active