Business Support Lead

About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Lead with impact and drive operational excellence through strategic business support
• Permanent Full Time opportunity based at Brisbane Base Maintenance-Hangar 3
• Position is covered under ASU Agreement-Level 7

At Qantas, we're always looking ahead. We plan for tomorrow by innovating today, staying agile, responsive, and relevant in a dynamic industry. Representing Australia to the world, we bring together experience, fresh perspectives, and a collaborative spirit to challenge the status quo.

As
Business Support Lead
, you'll be at the heart of Base Maintenance operations, providing high-level administrative leadership and strategic coordination. Reporting to the Manager of Technical Assurance, you'll lead a team of Business Coordinators and act as a key liaison across corporate stakeholders, Head of Engineering and internal teams.

This role demands a proactive mindset, strong organisational capability, and the ability to manage complex logistics. You'll oversee the planning and execution of corporate and port events, develop detailed itineraries and run sheets, and ensure seamless delivery through effective delegation and stakeholder engagement.

Key Responsibilities Include

• Leading and mentoring the Business Coordinator team, ensuring clarity of roles and accountability
• Managing BAU expenditure and escalating non-BAU items with strategic recommendations
• Coordinating high-profile events and engagements, including logistics, stakeholder liaison, and on-the-ground execution
• Creating and managing operational documentation including itineraries, run sheets, and schedules
• Acting as a trusted advisor to senior leadership, ensuring administrative functions align with business goals

You'll Bring

• Proven leadership experience with the ability to delegate, motivate, and manage performance
• Strong stakeholder engagement skills, with confidence liaising across corporate and operational teams
• Demonstrated experience in event and corporate management, with a logistical and solutions-focused mindset
• Exceptional organisational and time management skills, with the ability to juggle competing priorities
• High-level written and verbal communication skills, with the ability to influence and build rapport
• Advanced proficiency in MS Office, SharePoint, Adobe Acrobat, and internal systems such as eQ and iProcurement
• Operational knowledge of Brisbane Base and Qantas Engineering processes (highly regarded)

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications Close: Sunday, 21st of September, 2025