Field Support Officer

2 days ago

South Brisbane, Queensland, Australia Surf Life Saving Queensland Full time $60,000 - $80,000 per year

Join SLSQ as our Field Support Officer, where tech support meets real-world impact

Are you passionate about education technology and making a difference at the grassroots level? Do you love supporting others to succeed and thrive in their roles? This is your opportunity to play a pivotal role in one of Queensland's most iconic community-based organisations — Surf Life Saving Queensland.

As our Field Support Officer, you'll be the vital link between our learning management system and the dedicated volunteer trainers, assessors, and administrators who deliver lifesaving education across our clubs and branches. In this frontline role, you'll travel regularly to clubs throughout Queensland, providing hands-on support and training in the use of our learning and student management systems — primarily aXcelerate and the SLSQ Hub. You'll champion digital confidence, simplify system use, and help ensure that all training activity is efficient, compliant, and focused on what matters most — saving lives.

Why SLSQ?

  • Contribute to an organisation that saves lives
  • Increase your take home pay with Salary Packaging
  • Paid parental leave available
  • Membership to Fitness Passport
  • Employee assistance program EAP for health and wellbeing
  • Flexible and hybrid working options
  • Onsite parking

What You'll Do:

  • Provide on-the-ground support to clubs and branches for LMS/SMS use
  • Deliver training sessions and onboarding tailored to volunteer roles
  • Troubleshoot issues and support clubs in managing compliance requirements
  • Contribute to continuous improvement through system feedback and testing
  • Act as a key liaison between clubs, IT, and education teams to streamline operations
  • Promote digital literacy and reduce the administrative load for volunteers

About You:

  • A Working with Children Blue Card (or ability to obtain one)
  • A current driver's license
  • Availability to attend weekend training sessions
  • Hands-on experience with aXcelerate or similar Learning / Student Management Systems
  • Strong skills in training, communication, and user support
  • A proactive, solutions-focused mindset and an ability to work independently
  • High computer literacy and comfort navigating technical systems
  • A background in the VET sector and understanding of RTO compliance (highly desirable)
  • Experience in Surf Life Saving or community-based volunteering (highly desirable)

About SLSQ:

Surf Life Saving Queensland (SLSQ) is a vibrant organisation dedicated to saving lives and promoting beach safety across Queensland. Established in 1930, SLSQ supports over 36,000 members across 57 surf lifesaving clubs. With more than 600 employees, SLSQ delivers lifesaving services, community education, surf sports, and training programs that engage over 462,000 people.

Surf Life Saving Queensland (SLSQ) is committed to creating a fair, inclusive, and representative organisation. We welcome applicants from all backgrounds, including women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people who identify as LGBTQIA+ and people with disability. If you need assistance or adjustments to fully participate in the application process, please submit this form -

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