Field Technical Support Representative

6 days ago

Brisbane, Queensland, Australia KPay Group Full time $60,000 - $90,000 per year

About the Role

KPay Group is looking for a
Technical Support Officer
to join our growing Australian team. In this role, you'll be the first point of contact for clients experiencing technical issues, providing timely, hands-on support both remotely and on-site. You'll troubleshoot hardware, software, and network systems, collaborate with internal teams, and ensure our IT infrastructure runs smoothly.

This role is ideal for someone with a
strong technical foundation
, experience in
fintech or SaaS
, and a proactive approach to problem-solving. You will play a key role in maintaining user satisfaction, minimizing downtime, and supporting continuous improvement of our IT support processes.

About KPay Group

KPay Group is a leading
global fintech company
, helping small to medium-sized businesses (SMBs) manage payments and operations. With over 52,000 merchants across Hong Kong, Singapore, and Japan, we deliver innovative, secure payment solutions and business tools.

We are now expanding into Australia and building a team of motivated professionals to provide exceptional support to our merchants.

Learn more:

Key Responsibilities

  • Provide remote and
    field IT support
    for clients, troubleshooting software, hardware, and network issues.
  • Update and maintain CRM systems accurately.
  • Respond to customer inquiries via email, chat, or phone.
  • Escalate critical or complex issues to the Engineering team.
  • Contribute to a support knowledge base with clear, helpful documentation.
  • Collaborate with Sales, Product, and Partnerships teams to improve user experience.

What You Bring

  • 1–3 years' experience
    in technical support, helpdesk, or IT support (preferably in
    fintech, SaaS, or software
    ).
  • Comfortable providing
    on-site/field IT support
    .
  • Strong problem-solving skills and the ability to explain technical concepts clearly.
  • Familiarity with sales processes, CRM systems, and accurate data entry.
  • Understanding of APIs, basic HTML/CSS, or browser dev tools is a plus.
  • Excellent communication skills and a
    customer-first mindset
    .
  • Must have
    unrestricted work rights in Australia
    (visa sponsorship not available).

Perks & Benefits

  • Annual Leave, Birthday Leave, Anniversary Leave
  • Comprehensive training, mentoring, and career progression
  • Work with a
    supportive, tech-forward team
    in a growing fintech company

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