Field Support Specialist

2 days ago

Brisbane, Queensland, Australia Foodhub Full time $60,000 - $80,000 per year

Who Are We?

Foodhub
is a highly successful global tech company providing Online Ordering and POS systems to the restaurant and takeaway industry. With over
30,000 clients
across Australia, New Zealand, the UK, Ireland, USA, and beyond — our mission is to help hospitality businesses thrive through innovative, commission-free technology.

We offer a comprehensive suite of solutions, including branded web and mobile ordering, 3rd party order aggregation and dispatch, full POS hardware/software systems, self-service kiosks, and modular white-label tools — all designed to streamline operations, increase orders, and enhance the customer experience.

Why Join Us?

You'll be joining a passionate, fast-growing team focused on empowering hospitality operators. With a strong product, a customer-first mindset, and a global footprint, Foodhub is highly regarded player in the SaaS industry, tailoring our 0% commission model to suit all of the markets in which we operate.

The Opportunity

We're looking for a
Field Support/ Territory Growth Specialist
to work hands-on with our hospitality clients. You'll be the go-to person for resolving tech issues, up-selling, optimising system use, and supporting on-boarding.

What You'll Be Doing

  • On-site technical support
    : Visit existing clients to troubleshoot and resolve issues with POS hardware, tablets, kiosks, printers, and other integrated systems.
  • Remote assistance
    : Use phone, email, or remote tools to diagnose problems and provide quick resolutions to keep clients running smoothly.
  • Training and education
    : Deliver tailored training to new and existing users — from front-of-house staff to business owners — ensuring they understand and utilise all features from our services.
  • Client on-boarding
    : Assist with system setup, hardware installation, configuration, and go-live support for new clients.
  • Relationship management
    : Build rapport with clients, understand their operations, and provide ongoing support and advice to optimise their use of our services.
  • Up-selling and product recommendations
    : Identify client needs and suggest relevant add-ons or upgrades from our product range (e.g. kiosks, digital ordering, marketing tools).
  • Feedback and reporting
    : Document support visits and report common issues, customer feedback, or product insights to internal teams.
  • Collaboration
    : Work closely with our sales, new business, tech, project, and product teams to ensure smooth implementation and continuous improvement.

About You

  • Previous experience in a technical support, field service, or IT-related role
  • Strong problem-solving and diagnostic skills
  • Excellent communication and interpersonal skills — you're confident talking to all levels of staff and management
  • Tech-savvy with experience in hardware and software support (bonus if familiar with POS systems, SaaS tools, or networking basics)
  • Highly organised with strong attention to detail
  • Confident is discussing and proposing product up-sells and closing sales
  • Self-motivated, reliable, and comfortable working independently in the field
  • Current Australian driver's licence and vehicle

Why Join Us?

  • Fast-paced, supportive environment in a growing tech company
  • Work directly with real customers making real impact
  • Ongoing training and career growth opportunities
  • Tools, and resources provided for success in the field
  • Great team culture — we work hard, solve problems, and celebrate wins

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