Regional Officer

About us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

The Regional Officer, will conduct a range of routine and sometimes more complex compliance monitoring activities and inspections as authorised under the Australian Consumer Law and Fair-Trading Act, and other legislation administered by CAV.

Also, the Regional Officer will carry out residential tenancy investigations including rental assessments and non-urgent repairs as delegated under the Residential Tenancies Act.

Further the Regional Officer will perform front line dispute resolution, provide business and community education and lead or coordinate CAV campaign initiatives.

The Regional Officer role is based in Preston and will outreach across Northwest Metropolitan Melbourne and on occasions across regional Victoria as required.

Key Accountabilities include

• Participate in and contribute to aspects of compliance programs, including local planning and development of outreach activities and their implementation.
• Using standardised tools, carry out routine, straightforward and sometimes more complex inspections as authorised under the Australian Consumer Law & Fair-Trading Act and the Residential Tenancies Act. This can include obtaining evidence for use in legal proceedings as directed by CAV, as well as issuing infringement notices.
• Under general direction, deliver business and consumer education sessions consistent with CAV program priorities and regional needs.
• Undertake front line dispute resolution by using negotiation and problem-solving skills to address consumers and renters concerns in line with CAV policy and escalate complex matters where appropriate whilst continuing to provide support.

About you

To be considered for the role, you must be able to demonstrate:

• Experience in compliance and inspection operations including the planning, development and delivery of outreach activities based on business plans and policies.
• Demonstrated experience in the preparation of reports and the drafting of correspondence that provides clear and purposeful communication.
• Ability to develop and maintain productive relations with internal and external key stakeholders.
• Knowledge of, and/or relevant experience in legislative compliance and enforcement activities and CAV relevant legislation, regulations, policies and procedures OR capacity to learn and apply the knowledge, as required.
• A Certificate IV in Government Investigations or equivalent qualification is desirable or be prepared to attain the qualification soon after job commencement.

Other requirements

• Tertiary qualifications in commerce, business, law or other related fields are desirable.
• A current Victorian Driver's Licence is required.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

How to apply

Apply before the advertised closing date 11:59pm on Tuesday, 30 September 2025. All applications should include:

• a resume; and
• a cover letter which addresses the key selection criteria (within three pages)

Other relevant information

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.