Technician Level 2 MSP company car
10 hours ago
Rosh Tech Brisbane.
- Are you looking for the next challenge in your career?
 - Do you love taking ownership & being the go-to person?
 - Join a TEAM of professionals demanding quality
 - IMMEDIATE START
 
Do you love working with a truly broad range of clients and industries……value adding to their efficient business operations……by taking ownership of project implementations across Systems and Infrastructure???
Are you a technical guru across a broad range of technologies and enjoy solving escalated issues and investigating technology solutions with IT service providers and clients???
Then you are going to LOVE this job
About Rosh Tech:
With offices in Brisbane/Lismore, Rosh Tech provides end to end technology solutions for small and medium sized business. Our well-established long term client base and ongoing referral business has seen Rosh Tech on a continuous growth path.
"We have fantastic clients that are growing….and we're supporting their technology through that growth…. they grow….so we grow with them".
In this role you will:
- Manage and resolve customer incidents, problems and requests to required service level targets in a hands-on customer facing technical role
 - Ensuring that established Service Levels are maintained against pre-determined SLA's
 - Provide the escalation point for functional teams for technical resolution of all related incidents and/or tasks
 - Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available.
 - Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical
 
Key Skills and Experience
- Have a minimum of 5 years' experience in an IT environment with 2-3 years in a L2 or above role – Ideally in an MSP.
 - Strong experience in the following technologies: Azure technologies, Office365, SharePoint, Microsoft Teams, Group and Local Policy Administration, Server Administration CORE requirement.
 - With exposure in Linux, Network Technologies, Microsoft Active Directory, DNS, DHCP, TCP/IP, Server Platforms, Microsoft Exchange, VMWare vSphere, Microsoft Hyper-V, SQL.
 - Demonstrated Router, Firewall, configuration and trouble shooting skills.
 - An understanding of VoIP, Teams voice technologies will be highly valued.
 - Experience in using PSA tools such as ConnectWise or Autotask.
 - RMM (Datto) configuration, interpretation skills a real advantage
 
As you will regularly travel to client premises, a Current Clean Australian Drivers Licence is ESSENTIAL
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