Community and Accounts Manager
5 days ago
About Greenhouse
Greenhouse is a purpose-driven climate tech hub that exists to accelerate the transition to a sustainable future. We bring together startups, scaleups, researchers, investors, corporates, and government under one roof to supercharge innovation and create meaningful climate impact. As a collaborative ecosystem, we provide our members with the space, connections, and tools to thrive.
About The Role
We're looking for a warm, organised, and proactive Community & Accounts Manager to be the heartbeat of the Greenhouse. You'll nurture relationships with members, manage accounts and operations, and help make Greenhouse a thriving home for climate innovators. This role suits someone who enjoys balancing people and process you'll be just as comfortable chatting with founders over coffee as you are reconciling memberships or streamlining internal systems.
Key Responsibilities
*Community Management*
- Act as the primary point of contact for members ensuring a welcoming, supportive, and professional experience.
- Manage day-to-day member communications, onboarding, and community engagement.
- Build strong relationships with startups, partners, and event organisers within the Greenhouse network.
- Coordinate community events, talks, and activations that foster collaboration and connection.
- Support a positive culture aligned with Greenhouse's climate and sustainability values
*Accounts & Operations*
- Oversee member accounts, billing, and subscriptions with accuracy and transparency.
- Manage supplier relationships, invoicing, and general administrative tasks.
- Maintain CRM and membership systems to ensure accurate records and reporting.
- Assist with budgeting, expense tracking, and monthly account reconciliations.
- Support the smooth running of facilities, from office supplies to event space bookings.
Collaboration & Growth
- Work closely with the wider Greenhouse team to deliver exceptional member experiences.
- Provide insights and feedback to improve systems, community engagement, and retention.
- Contribute to initiatives that grow the Greenhouse ecosystem and enhance its impact.
About You
- You're warm, approachable, and thrive on building relationships.
- You're highly organised with strong attention to detail and follow-through.
- You're comfortable managing multiple priorities from people to processes.
- You bring experience in community management, coworking, or account operations.
- You care deeply about sustainability and want to contribute to meaningful climate solutions.
- Bonus: You've worked with startups, innovation hubs, or membership-based organisations
*Why Join Us?*
- Join a small but mighty team with big ambition and clear purpose
- Be part of the burgeoning Australian climate innovation community
- Work shoulder-to-shoulder with founders, operators, investors, and forward-thinking businesses across industries
- Help shape the story of climate action in Australia through your work
- Build your skills in a fast-growing, dynamic environment
- Work from Australia's largest dedicated climate tech hub, located in the brand-new Salesforce Tower in Sydney
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