Contact Centre

Amazing at multi-tasking and have a flair for leading from the front? We are looking for a lead with enthusiasm and experience to mentor, inspire and coach our Contact Centre team based in Queenstown on a full-time, permanent basis.

Our Contact Centre handles inbound calls from guests and local agents, as well as emails and webchat. You need to be able to manage your time effectively and multi-task in a fast paced, demanding environment whilst remaining personable and professional. As the Coordinator you will have responsibility over the team, ensuring that accurate and timely confirmation for all reservation requests (including wholesale) is completed. Working closely with the Head of Guest Services - Tourism, you will play an important part in passionately selling and promoting all things RealNZ.

To Be Successful Within This Role You Will

• Proven leadership and coaching experience
• Continuously achieve sales targets and optimise all opportunities
• Be experienced in using reservations systems, preferably FareHarbor
• Have previous Contact Centre experience
• Have excellent service and communication skills (written and verbal)
• Have proven success in developing excellent working relationships with sales agents
• Have high accuracy and the ability to multitask in a fast-paced environment

If you're a lively team player who enjoys getting in and leading your team to do what's required to ensure the best experience for our guests, then we would love to hear from you

What do you get out of this?

• This is a full time permanent position with guaranteed fortnightly hours
• Enjoy some incredible staff perks Take a friend along to experience RealNZ's unforgettable adventures, either for free or at a fantastic discount. Explore thrilling white water rafting, explore the Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank
• Medical insurance cover
• Free Cardrona x Treble Cone ski/bike pass

Real People, Real Places, Real Experiences. Welcome To Real.
When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

How To Apply
Click Apply now to be taken to our careers page.

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.
Job Details

Company RealNZ Reference # 40873 Posted on 30 Sep 2025 Closes on 20 Oct :00 Location(s) Queenstown Expertise Administration, Sales, Contact Centre, Customer Service, Management - Branch/Supervisory/Coordinator, Reservations, Management/Administration, Reservations/Visitor Centres Job level(s) Entry/graduate, Experienced, Management Work type(s) Permanent - Full Time More details (document) PD_Contact Centre & Reservations Coordinator (Sep-

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