▷ Apply Now Customer Service Consultant

2 weeks ago

Queenstown, Australia Searson Buck Full time

Customer Service Consultant - Queenstown Tasmania 0.6 FTE

Posted: 22/09/2025

Searson Buck is proud to be partnering with Service Tasmania to manage their Fixed-Term and Casual Employment Register.

Join the Service Tasmania Fixed-Term & Casual Employment Register

Customer Service Consultant Opportunities – Queenstown Tasmania

November 2025 Intake – Apply Now

We’re proud to be partnering with Service Tasmania to manage their Fixed-Term and Casual Employment Register, supporting recruitment for Customer Service Consultant roles across the state.

If you have a passion for helping people and want to contribute to your community by delivering essential government services, we want to hear from you.

About the Role

As a Customer Service Consultant, you’ll be the first point of contact for Tasmanians accessing a wide range of government services. Working from a Service Centre or the Contact Centre, you’ll assist customers in person or over the phone with a variety of transactions and enquiries.

This is a fantastic opportunity to gain meaningful experience in a government environment, whether you're early in your career, returning to the workforce, or seeking flexible employment.

Locations

We are currently seeking expressions of interest across:

- Queenstown - Part Time - Monday, Tuesday and Thursday - hours split between the Service Centre and Contact Centre

What You’ll Be Doing

- Delivering accurate, friendly and efficient customer service
- Processing transactions and handling customer enquiries
- Managing confidential information with care and professionalism
- Using a range of systems and tools to support customer interactions
- Working collaboratively in a supportive team environment

To be considered, you’ll need to:

- Complete a brief screening chat after applying
- Provide two professional referees
- Participate in a competency-based interview and role play
- Undertake skills testing
- Be willing to undergo a National Police Check prior to commencement

Desirable

- Previous experience in customer service, retail, or contact centres
- A current driver licence (for mobility between service sites if needed)

What’s in it for you?

- A chance to join a respected, customer-focused government service
- Ongoing support and training provided
- Flexible, fixed-term casual opportunities with variety
- Make a real difference in your community

Salary Range: $74,783 - 80,835 pro rata, Tasmanian State Service Award, General Stream Band 3.

Interested?

Apply now and complete the screening chat to join the register. We’re reviewing applications in the lead-up to our November 2025 intake.

Have questions? Reach out to Daniel Aherne via email or phone. daherne@searsonbuck.com.au or 0447 085 682

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