Customer Service

12 hours ago

Surry Hills, New South Wales, Australia Nook Collections Full time $60,000 - $80,000 per year

Are you passionate about delivering exceptional customer service in a

design-focused environment?

Join Nook Collections — a destination for premium designer lighting — as our

next Customer Service

This is a dynamic, hands-on role where you'll be the friendly voice and face

of our brand, supporting customers across multiple touch points — email, online, and over the phone — while ensuring a seamless order and after-sales experience.

About Us

At Nook Collections, we curate an inspiring selection of designer lighting from

leading Australian and international brands. Based in Surry Hills, Sydney, our

boutique showroom blends design expertise with exceptional client service.

With over 15 years of industry experience, we guide both private and trade

clients in making informed and beautiful lighting choices for their homes and

projects.

Your Role

As our Customer Service & internal Sales, you'll play a key role in ensuring

every client enjoys a smooth, supportive, and positive experience — from first

enquiry to delivery and beyond.

You'll manage customer communications, process orders, handle online

enquiries, and support the daily operations of our showroom and e-

commerce platform.

Key Responsibilities


•
Customer Service Excellence
: Engage with clients via email, phone,

online chat, and in person — providing prompt, friendly, and

professional support.


•
Online Order Processing
: Manage all aspects of order fulfilment

through
Shopify
and
ERP systems
— from entry to dispatch, invoicing,

and tracking.


•
Claims & After-Sales Support
: Handle warranty claims, returns, and

delivery issues efficiently, ensuring positive resolutions and client

satisfaction.


•
Online Enquiry Management
: Respond to website chat messages and

email enquiries, converting leads into satisfied customers.


•
Quotations & Documentation
: Prepare quotes, invoices, and order

updates with accuracy and attention to detail.


•
Collaboration
: Work closely with the sales and operations team to

ensure smooth workflows and exceptional client outcomes.

What You'll Bring


• Proven experience in a customer service, showroom, or administrative

role (design or interiors industry preferred).


• Experience with Shopify, ERP systems, and CRM tools (training

provided).


• Excellent communication and problem-solving skills, with a warm and

professional manner.


• Strong organisational skills and the ability to manage multiple priorities.


• A customer-first mindset and proactive approach to service.


• Keen attention to detail and pride in delivering a polished client

experience.


• Permanent residency or Australian citizenship required.

Why Join Nook Collections?


• Be part of a boutique design brand with a growing presence in the

luxury interiors space


• Work in a beautiful Surry Hills showroom surrounded by inspiring

products


• Collaborate with a friendly, passionate, and design-led team


• Opportunity to develop skills across customer service, e-commerce,

and interiors

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