Customer Service
1 day ago
Are you passionate about delivering exceptional customer service in a
design-focused environment?
Join Nook Collections — a destination for premium designer lighting — as our
next Customer Service
This is a dynamic, hands-on role where you'll be the friendly voice and face
of our brand, supporting customers across multiple touch points — email, online, and over the phone — while ensuring a seamless order and after-sales experience.
About Us
At Nook Collections, we curate an inspiring selection of designer lighting from
leading Australian and international brands. Based in Surry Hills, Sydney, our
boutique showroom blends design expertise with exceptional client service.
With over 15 years of industry experience, we guide both private and trade
clients in making informed and beautiful lighting choices for their homes and
projects.
Your Role
As our Customer Service & internal Sales, you'll play a key role in ensuring
every client enjoys a smooth, supportive, and positive experience — from first
enquiry to delivery and beyond.
You'll manage customer communications, process orders, handle online
enquiries, and support the daily operations of our showroom and e-
commerce platform.
Key Responsibilities
•
Customer Service Excellence
: Engage with clients via email, phone,
online chat, and in person — providing prompt, friendly, and
professional support.
•
Online Order Processing
: Manage all aspects of order fulfilment
through
Shopify
and
ERP systems
— from entry to dispatch, invoicing,
and tracking.
•
Claims & After-Sales Support
: Handle warranty claims, returns, and
delivery issues efficiently, ensuring positive resolutions and client
satisfaction.
•
Online Enquiry Management
: Respond to website chat messages and
email enquiries, converting leads into satisfied customers.
•
Quotations & Documentation
: Prepare quotes, invoices, and order
updates with accuracy and attention to detail.
•
Collaboration
: Work closely with the sales and operations team to
ensure smooth workflows and exceptional client outcomes.
What You'll Bring
• Proven experience in a customer service, showroom, or administrative
role (design or interiors industry preferred).
• Experience with Shopify, ERP systems, and CRM tools (training
provided).
• Excellent communication and problem-solving skills, with a warm and
professional manner.
• Strong organisational skills and the ability to manage multiple priorities.
• A customer-first mindset and proactive approach to service.
• Keen attention to detail and pride in delivering a polished client
experience.
• Permanent residency or Australian citizenship required.
Why Join Nook Collections?
• Be part of a boutique design brand with a growing presence in the
luxury interiors space
• Work in a beautiful Surry Hills showroom surrounded by inspiring
products
• Collaborate with a friendly, passionate, and design-led team
• Opportunity to develop skills across customer service, e-commerce,
and interiors
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