Customer Service Officer

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what's possible.

From manufacturing and engineering to cybersecurity and space, we're driving progress in some of the world's most important industries – and working together to build a future we can all trust.

OUR BENEFITS

• Fitness Passport Discount – Access to a network of Gyms across AUS as cheap as $15 P/W

• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)

• Modernised Paid Parental Leave

• Veterans Leave

• Family support through our partnership with Parents at Work

• Personal & professional training development opportunities

OUR TEAM

Our Explosive Ordnance Services team enables the Australian Defence Force through storage, distribution, maintenance and disposal of these systems, all across Australia. As a turnkey solution, we offer the opportunity to gain a holistic understanding of our business operations, creating huge opportunities for growth.

Within our logistics services business there are 17+ depots throughout Australia, allowing various development and progression opportunities.

YOUR ROLE

This is an exciting opportunity for a Customer Service Officer / Inventory Coordinator to join our team at our Orchard Hills site. You will be responsible for managing the inventory functions by operating our stock control computer system, whilst providing great customer service to our customer, the Australian Defence Force (ADF).

This role is exciting, challenging and rewarding; no two days will be the same As the first point of contact for our customer, the ADF, you will need a positive attitude, be an active listener with excellent attention to detail and the ability to think on your feet. In turn, we will provide you with the training and support needed to succeed.

• Ensuring accurate operation of the electronic and manual inventory stock management system

• Instruct and train staff as required and to ensure quality standards are maintained

• Planning and controlling work activities, including resource allocation and time management

• Maintain all Technical Publications relevant to the operation of the Inventory Office

• Building & maintaining relationships with both internal and external clients

• Demonstrating a personal commitment to all matters relating to health and safety

YOUR EXPERIENCE

• Relevant experience in a similar environment

• Excellent communication skills at all levels

• Knowledge of inventory management systems would be desirable

• Experience within the Defence and/or Logistics environment would be highly advantageous

WE ENCOURAGE YOU TO APPLY

After you have applied, you will receive an email acknowledging your application. We'll then provide a personalised experience for suitable applicants as we progress the selection and assessment process.

Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.  To learn more about clearances please visit –

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It's easy to dismiss the perfect opportunity if you don't see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We're committed to supporting a diverse workplace, and that starts here.

We're proud to be endorsed by WORK180 as an Employer for All Women, but we know there's always more we can do. We'll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.