Risk, Audit, Compliance and Quality Assurance Manager

5 days ago

Bundoora, Victoria, Australia MCWA Full time $80,000 - $120,000 per year

About UsMCWA is a not-for-profit community-based organisation providing essential in-home aged care and community support services to the ageing and elderly community based in Australia. Our culturally responsive services are delivered with care, compassion, and respect for the diverse needs of our clients.

The Opportunity

As the Risk, Audit, Compliance and Quality Manager, you will ensure that MCWA is compliant at all times and ready for the Aged Care Commissioner Audit. This role will report into the CEO and will form part of the organisations subcommittee that supports Board decision making. This role will be responsible for ensuring all MCWA policies are up-to-date at all times and that approved procedures are embedded into the organisation. This will see the successful candidate monitor and manage key risk, incident and complaint tools, systems, and frameworks. You'll drive a culture of quality, transparency, accountability, and continuous improvement, ensuring the delivery of safe and high-standard care to clients.

Key Responsibilities

  • Lead the risk management, internal audit, compliance, and quality assurance frameworks.
  • Monitor and ensure compliance with the Aged Care Quality Standards, legislation (including the Aged Care Act, Privacy Act), and other regulatory obligations.
  • Conduct audits, assessments, and incident reviews across services to identify gaps and recommend improvements.
  • Collaborate with senior managers, care teams and external stakeholders to develop improvement plans and prepare for audits and accreditation.
  • Maintain the organisation's risk register and oversee incident, complaints, and feedback management systems.
  • Provide timely and insightful reports to the Board, CEO and Executive Team on risk, quality and compliance matters.
  • Maintain the continuous improvement register and assist in the rollout of key projects.
  • Support a proactive safety and quality culture through staff training, education and leadership.

About You

  • Maintain a risk mindset.
  • Experience in a risk, compliance or quality role, preferably within aged care, healthcare, or a regulated industry.
  • Strong working knowledge of the Aged Care Quality Standards, ACQSC, and relevant legislation.
  • Demonstrated success in leading risk, compliance and/or quality functions.
  • High-level communication, analytical and leadership skills.
  • Ability to work collaboratively with stakeholders at all levels and influence positive change.
  • Passionate about aged care and improving outcomes for older Australians.
  • Relevant tertiary qualifications in Risk Management, Health Administration, Nursing, Quality Assurance, or similar is desirable.

Benefits and incentives:

  • Competitive Salary
  • Salary packaging options
  • Supportive work culture
  • Ongoing support and advice from experienced colleagues
  • Career development and growth opportunities

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