Guest Service Agent

2 days ago

Docklands, Victoria, Australia Nesuto Docklands Full time $45,000 - $60,000 per year

At Nesuto we focus on the development of team members that are a part of a bigger picture. Our team do not simply deliver service, we provide memorable experiences for our guests and results for our shareholders.

We have amazing opportunity for a Guest Service Agent with an eagerness to learn to join our growing team at Nesuto Docklands for Full Time Position.

This role will be involved in all aspects of hotel front desk operations at Nesuto's expansion into the Victorian market. Nesuto Docklands is a $100m new build property, located in Melbourne's The District Docklands and celebrating our two years anniversary in February 2025. The 211 key Apartment Hotel features 58 x 1-bedroom, 20 x 2-bedroom and 133 premium apartments.

The role offers:

  • Operating the hotel front desk at a technologically advanced property in Melbourne's Docklands district
  • A competitive pay rate
  • Heavily discounted rates on hotel stays for you, your friends and family across New Zealand and Australia
  • The opportunity to work with a growing brand across New Zealand and Australia

The role involves:

  • Operating all aspects of the hotel front desk operations.
  • Assisting with reservations and enquiries as required.
  • Working efficiently with our maintenance and outsourced housekeeping teams to ensure the property is presented to the highest standard.
  • Superb communication skills when interacting with guests, clients, team members and suppliers.
  • Handling guest requests and ensuring guest satisfaction.
  • Striving to improve the properties operations and finding efficiencies in processes.
  • Ensuring security is effectively managed at all times.
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations.
  • Reporting on all aspects of day-to-day operations to Duty Managers and the Hotel Manager.

The ideal applicant will:

  • Have local knowledge . . . Be familiar with Melbourne sights and attractions and have a thirst to gain knowledge of local dining, entertainment and events.
  • Be tech savvy. . . With a passion to learn and understand the latest technologies.
  • Grow meaningful relationships . . . Demonstrate an eagerness to build rapport with our guests and live our moto of "Stay Real".
  • Be a leader . . . We are all leaders in our business. We empower our team to act in the best interest of our team, our guests, and the business.
  • Be intuitive . . . Having the ability to work autonomously, Making The Call when needed and seeking support as required.
  • Exceed expectations . . . With a passion to achieve above market results.

Our ideal Guest Service Agent will have:

  • 1 year of experience in a similar level role

  • First Aid Certificate

  • RSA Certificate (Or willing to obtain one)

It is an amazing time to get on board and join our growing team. What are you waiting for? Apply now

  • Front Office Receptionist

    7 days ago

    Docklands, Victoria, Australia Quest Docklands Full time $45,000 - $60,000 per year

    Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 170 locations across ANZ and Fiji.  With an unrivalled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates, and is well positioned...

  • Front Desk Receptionist

    7 days ago

    Docklands, Victoria, Australia Melbourne Lifestyle Apartments Full time $45,000 - $65,000 per year

    About Melbourne Lifestyle Apartments:Melbourne Lifestyle Apartments (MLA) is a boutique serviced apartment accommodation located in the vibrant Docklands precinct of Melbourne. We are committed to providing an exceptional and personalised guest experience, from initial inquiry to departure. As a member of our small and dedicated team, you will play a crucial...

  • Lead Data Scientist

    2 weeks ago

    Docklands, Victoria, Australia Equifax Full time $104,000 - $130,878 per year

    Equifax is looking for a highly skilled and experienced Lead Data Scientist to join our team. In this role, you will be a key contributor, leveraging your expertise to build and manage a broad suite of credit models across both consumer and commercial domains. You will be responsible for the end-to-end development of models, from initial data exploration and...

  • Hotel Duty Manager

    5 days ago

    Docklands, Victoria, Australia Nesuto Docklands Full time $90,000 - $120,000 per year

    At Nesuto we focus on the development of team members that are a part of a bigger picture. Our team do not simply deliver service, we provide memorable experiences for our guests and results for our shareholders.We have an amazing opportunity for an Duty Manager with a history of proven success to join our team at Nesuto Docklands. This property is opened...

  • Principal Software Engineer

    7 days ago

    Docklands, Victoria, Australia Bixie Full time $200,000 - $250,000 per year

    Company DescriptionBixie, a P8IO company, transforms fragmented operations into a self-driving enterprise with agentic AI. Our platform acts as a digital teammate that spins up workflows from a single conversational prompt, orchestrates across systems in real time, and safeguards data with enterprise-grade security.Role DescriptionWe're looking for a...

  • Hotel Maintenance Person

    1 week ago

    Docklands, Victoria, Australia 1 Hotel & Homes Melbourne Full time $60,000 - $80,000 per year

    Location: Melbourne | Full-timeAbout UsLife at Starwood revolves around a simple idea: the world is beautiful, and we want to keep it that way. Now open, 1 Hotel Melbourne brings a first-of-its-kind, mission-driven luxury experience to the banks of the Yarra River. Our hotel and residences are consciously designed to blend nature with comfort, creating...

  • Venue Manager

    5 days ago

    Docklands, Victoria, Australia The Promenade Docklands Full time $90,000 - $120,000 per year

    About the role We are seeking an experienced and driven Venue Manager to join our vibrant team at The Promenade Docklands. As Venue Manager, you will be responsible for overseeing the day-to-day operations of our premier hospitality venue, ensuring exceptional customer service and driving financial success. This is a full-time position based in our...

  • Full time Concierge Role

    1 week ago

    Docklands, Victoria, Australia National Facilities Management Full time $60,000 - $80,000 per year

    About the role National Facilities Management is seeking experienced Concierge professionals to join our team in Melbourne. In this role, you will be responsible for providing exceptional customer service and managing the day-to-day operations of the concierge desk at our high-end site. This is an exciting opportunity to work in a dynamic and fast-paced...

  • Business Development Officer – Melbourne Campus

    1 week ago

    Docklands, Victoria, Australia Enlighten Talent Pty Ltd Full time $30,000 - $130,878 per year

    Join a purpose-driven education provider making a difference in animal care.Greenwood Academy is a CRICOS-registered, RTO-approved vocational college specialising in animal care training. With a well-established Sydney campus, we're now launching in Melbourne—and we're looking for a passionate Business Development Officer to help us grow.What You'll...

  • Reservations Manager

    7 days ago

    Docklands, Victoria, Australia Nesuto Docklands Full time $90,000 - $120,000 per year

    We are all leaders, mentors, teachers and friends to our colleagues.As a Reservations Manager, you are an integral part of the short-term accommodation business.Through promoting your property, you are empowered to act and make decisions that guide the business and inspire our team.This role will be overseeing all aspects of hotel reservations at Nesuto's...