Full time Concierge Role

2 days ago

Docklands, Victoria, Australia National Facilities Management Full time $60,000 - $80,000 per year

About the role

National Facilities Management is seeking experienced Concierge professionals to join our team in Melbourne. In this role, you will be responsible for providing exceptional customer service and managing the day-to-day operations of the concierge desk at our high-end site. This is an exciting opportunity to work in a dynamic and fast-paced environment.

What you'll be doing

  • Greeting and assisting residents, guests and visitors in a professional and courteous manner
  • Handling various requests and enquiries
  • Monitoring and maintaining the security and safety of the premises
  • Completing administrative tasks such as managing visitor logs and maintaining a tidy concierge area
  • Collaborating with the broader facilities management team to ensure a seamless service experience

What we're looking for

  • Proven experience in a customer-facing or concierge role, preferably in a high-end hotel, residential or commercial setting
  • Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
  • Strong problem-solving and multi-tasking abilities to handle a variety of requests efficiently
  • Familiarity with local area knowledge and resources to assist residents and guests
  • A professional, discreet and courteous demeanour
  • Flexibility to work a range of shifts, including weekends and public holidays

What we offer

At National Facilities Management, we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, you will have access to opportunities for career development, and ability to progress carrier into facilities management.

About us

National Facilities Management is a leading provider of high-quality facilities management services in Australia. With a strong focus on customer service and innovation, we are dedicated to creating exceptional experiences for the people and businesses we serve. Join our team and be a part of our continued success.

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