CX Strategy Analyst
5 days ago
About Us
Lead. Grow. Transform.
Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.
Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways.
As Australia's largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.
Complementing this technical network, Ford Australia's National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country.
Why Ford?
For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia's No. 1 Sports Car.
These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about But we believe we do more than just build award-winning vehicles—we build careers.
Discounted lease car options.
Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.
Flexible Work Arrangements
Growth and development opportunities via internal and external training.
Paid parental leave from day 1.
Comprehensive Employee Assist Program.
Wellness Programs including Free Flu Vaccinations and Health Checks.
Paid volunteer days.
About the Role
At Ford, we are driven by customer needs and expectations, relentlessly crafting world-class experiences that inspire satisfaction, loyalty, and advocacy. We're seeking a highly capable CX professional – a true digital native who thrives in ambiguity and embraces a fast-paced environment. This dynamic role demands a unique blend of strategic thinking, robust project management, sharp analytical skills, exceptional collaboration, and a profound understanding of the end-to-end customer journey. As our CX Strategy Analyst, you will leverage deep, customer-driven insights to develop impactful recommendations that enhance our online and in-person experiences across every touchpoint.
This position reports directly to the IMG CX Director based in Thailand. This role will be based in Australia at our National Sales Company based in Richmond Melbourne. The role operates under a hybrid work arrangement, requiring four days in the office.
At Ford, we are driven by customer needs and expectations, relentlessly crafting world-class experiences that inspire satisfaction, loyalty, and advocacy. We're seeking a highly capable CX professional – a true digital native who thrives in ambiguity and embraces a fast-paced environment. This dynamic role demands a unique blend of strategic thinking, robust project management, sharp analytical skills, exceptional collaboration, and a profound understanding of the end-to-end customer journey. As our CX Strategy Analyst, you will leverage deep, customer-driven insights to develop impactful recommendations that enhance our online and in-person experiences across every touchpoint.
This position reports directly to the IMG CX Director based in Thailand. This role will be based in Australia at our National Sales Company based in Richmond Melbourne. The role operates under a hybrid work arrangement, requiring four days in the office.
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CX Strategy Analyst
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