CX / UX Designer - OnePass - Flexible

Work options: Flexible

Why OneDigital?

Are you interested in joining the team at Wesfarmers OneDigital?

Good call. We're an exciting digital enterprise with big ideas, supporting some of Australia's most trusted and iconic brands. We're well on our way towards bringing the best of digital and data possibilities together to create more personalised shopping experiences for customers across our retail brands.

Working in a collaborative team with a diverse and deep set of skills and experience, you will learn, collaborate, and co-create to achieve great things.

• You'll have ownership of your role, which will allow you to find the right balance between stretch and sustainability, work, and life.
• Culture of comradery and collaboration - OneTeam
• Plus, all the tools and learning you need, the tone is set for you to shine and succeed.
• We know that diversity fosters greater innovation and better customer connection, so we strive to create a team where everyone feels like they belong. We support diversity, inclusion and we are a gender-neutral organisation. We celebrate individuals at their core, so they shine to their best.

The Opportunity

As the CX / UX Designer, you will play a pivotal role in shaping seamless and uplifting customer journeys across our digital ecosystem. Working within the Customer Experience team and delivery squads, you'll use UX insights and market research to design connected experiences that align with our customer-centric mission. Your work will directly influence how customers interact with our platforms, ensuring every touchpoint is intuitive, engaging, and aligned with business goals.

What you'll be doing

• Plan and execute customer experiences and user interfaces, including new designs and graphic UI elements.
• Develop and implement intuitive, user-centred solutions based on technical and business requirements.
• Create prototypes and conceptual designs that bring product ideas to life.
• Analyse UX insights and customer behaviours to inform design decisions and optimise the customer journey.
• Build customer journey maps, user flows, and documentation to support design and development.
• Validate that CX strategies align with broader company objectives.
• Advocate for best practices and stay up to date with industry trends to enhance digital performance.
• Collaborate with cross-functional teams including Product, Data, Technology, and Customer Support.
• Ensure alignment with the OneDigital customer experience mission and vision.

What you'll bring to the table

• Proven experience as a CX / UX Designer, ideally in high-volume digital environments.
• Strong understanding of Agile and iterative development methodologies.
• Experience designing both digital and in-store physical interactions.
• Passionate about CX / UX design with excellent communication and collaboration skills.
• Highly analytical with a strategic focus on customer outcomes and continuous improvement.
• Ability to create efficiencies, innovate, and drive customer engagement and growth.
• Skilled in developing customer journey maps, wireframes, and prototypes.
• Familiarity with tools like Figma, Sketch, or similar design platforms.

Nice to haves

• Bachelor's degree in a relevant field.
• 3+ years of CX / UX design experience.
• 1+ years of experience mentoring Junior Designers.

Join The Team

We're continuing to bring the best talent and skills under one roof, working together and across disciplines to build amazing experiences for our customers. We continuously feed off each other's insights, talents and capabilities, because we are a business that thrives on open collaboration and a shared vision of positive, fun and rewarding experiences.

Team Benefits – just to name a few

To support you at work, what you value in life and in the community, our team member benefits include:

• Convenient city location
• Stocked kitchen with fruit and breakfast items
• Modern and spacious end of trip facilities
• Access to the latest technologies
• An annual budget to support your choice of learning
• Extended parental leave (16 weeks for primary carers), and paid volunteer days
• Flexible working – we balance working together with working flexibly
• People-focussed culture that celebrates achievements big and small
• OnePass subscription and Team Member discount card.

Next steps

If this sounds like your next career move, then click on the 'Apply' button now Please note that we may commence interviewing candidates prior to the application closing date.