CX Designer

2 days ago

Melbourne, Victoria, Australia Randstad - Sales & Marketing Full time $90,000 - $120,000 per year
CX Designer
About the Role

This is a pivotal CX Analyst position in our Customer Experience (CX) team, based in the Melbourne Head Office. You'll report to the DDX Insights & Performance Manager.

  • Your mission is to transform complex consumer data into actionable insights and strategic recommendations.

  • Conduct deep quantitative research to understand consumer behaviour and drive acquisition, loyalty, and CLTV initiatives.

  • Develop and implement advanced analytical models (like propensity models) and dynamic audience segmentations.
  • Design, build, and maintain interactive dashboards (e.g., Power BI) for efficient reporting.
  • Champion data accuracy and compliance to enhance CX effectiveness and data-driven decision making.
  • 14 month contract with possilbity of extension
About the Company

We are a global leader in our field, with a portfolio of strong brands and divisions.

  • This role is critical for powering our various brands and divisions by building robust reporting
  • You will be instrumental in driving strategic decision-making within the CX function and across the wider organisation
  • We rely on you to enhance overall CX effectiveness and data-driven decision-making within the Group
  • FMCG indsutry
Skills Required

You'll need a combination of analytical experience and technical expertise:

  • Experience: Proven experience, typically 3-5+ years, in data analysis, reporting, and business intelligence, preferably in a CX or marketing analytics context
  • Education: Bachelor's degree in a quantitative field (e.g., Data Science, Business Analytics, Statistics)
  • Modelling: Expertise in Python, R, and Excel for data manipulation and statistical modelling
  • BI & Visualisation: Proficiency in tools like Power BI and Tableau
  • Querying: Strong skills in querying languages including SQL and ETL processes like PowerQuery
Benefits

This is an opportunity to directly impact strategic outcomes and professional growth:

  • Impact: Deliver actionable consumer insights that directly support brand and division strategies.
  • Strategic Role: Enhance consumer acquisition, loyalty, and CLTV through robust behavioural modelling
  • Innovation: Drive reporting automation and explore the application of Artificial Intelligence (AI) in CX analytics
  • Collaboration: Work closely with senior leaders (Head of DDX Platform & Activation, Head of Customer Care) and directly with brands to deliver impactful recommendations.

Ready to turn complex data into competitive business advantage? Apply today or email for a confidential discussion.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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