Pricing Analyst

About the Role

We are seeking a Pricing Analyst who will play a pivotal role in shaping the commercial success of our client solutions. This role is not just about data analysis—it is about owning the development of complex pricing models that directly inform bids, proposals, and strategic decisions across our contact centre services and integrated solutions.

You will partner closely with Sales, Finance, and Operations to create pricing structures that are commercially competitive, sustainable, and profitable. This includes modelling workforce requirements, technology costs, and transaction volumes, as well as presenting clear insights that influence senior decision-makers and client outcomes.

Key Responsibilities

• Design and maintain pricing models that support new business proposals, client renewals, and scope changes.
• Translate business requirements into financial models, including FTE and workforce planning, technology/platform costs, transaction volumes, and service levels (SLAs).
• Conduct scenario and sensitivity analysis to highlight risks and opportunities in commercial proposals.
• Support the sales process, contributing to client presentations, tenders, and pitches with clear commercial recommendations.
• Review contracts to ensure commercial risks are identified and understood across the business.
• Partner with senior stakeholders, influencing key commercial decisions through data-driven insights.
• Liaise with cross-functional teams to ensure pricing models align with operational delivery and client expectations.

Key Skills and Experience

• Proven experience in a pricing role, ideally within contact centre, outsourcing, IT services, or system integration industries.
• Demonstrated capability in building complex pricing models for large-scale service solutions.
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, lookups, macros, scenario modelling).
• Strong communication and presentation skills, with the ability to influence senior stakeholders.
• Experience in workforce management (WFM), financial reporting, or commercial modelling is highly desirable.
• Exposure to system integration environments or large-scale solution pricing is an advantage.

Why Join Us?

• This is a dynamic role where no two days are alike. You will be at the forefront of shaping high-value proposals, influencing strategic decisions, and ensuring commercial success for both new and existing clients. If you are passionate about applying your financial modelling expertise to real-world client solutions, this is the opportunity for you.
• Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
• Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands

Apply today and be part of a team where your pricing expertise truly drives business outcomes.

About Probe CX

Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self