Business Intelligence Analyst

1 week ago

Melbourne, Victoria, Australia Probe CX Full time $90,000 - $120,000 per year

About the Role

In this role, you will be responsible for the design, development, and maintenance of reports and dashboards across a variety of domains. Your primary goal will be to empower both customers and internal stakeholders by helping them to source, transform, and interpret data, ultimately generating actionable metrics and insights that drive business optimisation.

The BI Analyst will be responsible for the following across Probe CX:

Reporting

  • Translate business requirements into efficient report design
  • Developing and maintaining reports and dashboards
  • Take responsibility for the successful deployment of reports within PowerBI or specific environments
  • Ensure all relevant helpdesk jobs are assigned, monitored and resolved in a timely manner
  • Undertake problem analysis, process improvements and efficient issues resolutions

BI Admin

  • Ensure quality of service
  • Manage PowerBI workspaces and gateways
  • Manage PowerBI Pro licences
  • Troubleshoot data access and issues
  • Manage users and groups, configure conditional access

Collaboration

  • Creating and maintaining detailed documentation to ensure effective handovers and knowledge

Key Skills and Attributes Required:

  • Foundational knowledge/experience of Power BI and SQL, DAX
  • Exceptional analytical, problem-solving, and critical thinking skills with a keen eye for detail.
  • Strong verbal and written communication skills, with the ability to present complex data stories to both technical and non-technical audiences
  • A forward thinker who is proactive, and able take ownership
  • Strong interpersonal and stakeholder management skills, with the ability to engage, influence and collaborate

Why Join Us?

  • Our talented Probe CX Technology & Digital team has been recognised as a finalist in not one, but two categories at the prestigious CIO Online CIO50 Australia 2025 Awards
  • Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
  • Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands

Ready to make an impact? Apply today

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%

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