Information Management Support Officer

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more than 180 different birthplaces and languages.

With $24.8 billion regional economy, Blacktown City is also home to 35,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

We are seeking a qualified and motivated Information Management Support Officer to deliver high quality information and records management services on a term contract, full-time basis for up to 12 months.

Working in a high performing team, an ideal candidate will have a strong background in recordkeeping and information management, including experience with classification, registration and distribution of records in an Electronic Document Management System. The role requires a self-starter who is able to process high volume customer email requests and provide user support to staff. Experience with high volume email management and use of Content Manager (CM9) is highly desirable in order to quickly adapt to the role.

Join our dedicated team who are committed to delivering exceptional information and records management across our organisation

Qualifications and experience

Essential:

• Certificate III in Recordkeeping and/or suitable relevant experience in records management role
• Demonstrated knowledge of the NSW State Records Act 1998, associated standards and other relevant legislation
• Demonstrated experience in the support of end users in the use of recordkeeping systems
• Knowledge and demonstrated experience using Kodak scanning applications
• Strong attention to detail in a high-volume information management area.

Desirable:

• High level computer literacy and ability to use a range of software products
• Local government experience in a records management environment.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council's Enterprise Agreement.

• Entry level for this position starts at $1,315.70 per week
• 35-hour working week
• Opportunity to participate in Council's flextime arrangement
• Employee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

using our fast and easy-to-use online application process:

• Have your resume and any other relevant documentation ready to attach.

• Have a personal email address ready to use and complete your application without 'logging out' of the system.

• Review the questions and decide on your responses before commencing your application.

Best of luck.

Closing date: Friday 31 October 2025, 11.59 pm

Contact officer: Brendan Sharp at

Internal ref: BCC764 - up to 12 months

Allows you to pre-fill the application using your SEEK profile information and resumé