Technology Support Officer

Campus Location: Blacktown, Australia | North Sydney, Australia | Strathfield, Australia

Job No: APTAV100644#016

• Work at our Sydney campuses with a cafe, gym, library and car park on site
• 17% employer superannuation, salary packaging, and generous leave provisions
• Full time, fixed-term contract (12 months)
• This role supports our North Sydney, Strathfield and Blacktown campuses on an ad-hoc scheduled basis, with days scheduled as required to cover operational needs

About the role:

Operating within Campus Services, the Technology Support Officer (NSW) delivers a client focused experience using service management tools, processes and reporting, to support the university community and audio-visual enabled spaces. The primary focus of the role is the remote day-to-day support of technology and IT services used by staff, students and university visitors that form part of the ACU Information Technology environment.

To be successful, you'll possess highly effective communication skills to understand technical problems or requests and have specialist technical knowledge and skills to triage and resolve service requests and provide advice and solutions. The position requires working rostered hours which may include after hours and nominated weekend support. This is a floating role supporting our North Sydney, Strathfield and Blacktown campuses on an ad-hoc scheduled basis. You will be required to work primarily at the North Sydney campus, but with days scheduled as required to cover operations needs on the other two campuses.

Contact:

General enquiries can be sent to Jon Morecroft, National Manager, Campus Services at:

What we offer:

• The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
• Total remuneration valued to $101,464 - $109,838 total rem (pro rata) pa, including salary component $85,739 - $92,815 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
• 17% employer superannuation contributions to eligible continuing and fixed-term staff.
• Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
• As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here.

How to Apply:

Step 1: Review the Position Description and become familiar with Our Mission and the Application process

Step 2: Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:

• resume (maximum 5 pages).
• responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
• brief online responses to any pre-screening employment questions.

Applications close: 07-OCT-2025 at 11:59pm AUS Eastern Standard Time

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and )

Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit:

ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact to discuss your requirements in confidence.

About ACU:

Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.

As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.