Student Lifecycle Senior Officer

• Full-time, Continuing position

• Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements

• Based at the Melbourne CBD campus, and hybrid ways of working

About You

The Student Lifecycle Senior Officer (WIL) shares responsibility for coordinating the effective management of student lifecycle processes across programs, modes and locations. Each incumbent will work across the full range of activities associated with the student life-cycle (admission, credit assessment, enrolments, assessment, timetabling and student advice) with a primary focus on WIL and industry engagement related activities within the lifecycle. The incumbent will be required to case manage complex student and industry queries ensuring resolution within a timely manner.

To be successful in this position, you will have:

• Experience in delivery of WIL management, including the administration of WIL related activities and / or demonstrated experience in the coordination and delivery of administrative services in an education environment.

• Demonstrated experience in delivering high quality customer service through understanding the needs of the stakeholder

• Demonstrated ability to work effectively, flexibly and collaboratively with colleagues within and beyond the immediate work unit, contributing to the achievement of teamgoals.

• Demonstrated commitment to quality and continuous improvement, and proven ability to interpret and apply policies, procedures, and systems consistently, provide advice and to drive creative solutions through to implementation within the immediate work area.

• Proven ability to work independently, use initiative and prioritise tasks and meet deadlines in a demanding environment with excellent attention to detail and a commitment to quality assurance.

• Demonstrated highly developed organisation, interpersonal, communication skills and the proven ability to liaise effectively with a wide range of management, staff and external parties on complex, sensitive and confidential issues.

• A high order of analytical and problem-solving skills and the demonstrated ability to develop and implement innovative and creative solutions.

• Has the ability to adapt to changing software, digital technology and service delivery requirements

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the College

As one of the largest Business Schools in the Asia Pacific region, the College of Business and Law is comprised of five schools – four in Melbourne and one in Vietnam - delivering a broad range of programs in Business, ranging from Certificates up to PHD levels. Many programs articulate between Vocational Education and Higher Education, creating pathways for further study. RMIT Business programs are delivered in Melbourne, Vietnam, Singapore, Shanghai and Jakarta, as well as through Open Universities Australia (OUA) and RMIT Online. The College has an annual budget of approximately $280 million, employs over 1000 staff and delivers programs to approximately 30,000 students (20,000 EFTSL).
 

In line with RMIT's vision to be recognised as a global university of technology, design and enterprise, the College mission is to deliver in a global context innovative, industry-engaged education and applied research connected to business. The College assists in achieving the ambitions of RMIT's new five-year strategic plan Ready for Life and Work by making active contributions towards life-changing experiences for students, creating passion with purpose for its staff and shaping the world with impactful research and global reach.

In particular, the College has defined a number of initiatives which are summarised in three priority areas: enterprising, student experience and international mobility.

The College is located on RMIT University's City Campus and resides in the state of the art Swanston Academic and Emily McPherson buildings. For further details about the College, please visit:

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact John Pastoriza-Pinol via email john.pastoriza-

Position Description: Student Lifecycle Senior Officer (WIL)

Please note, if you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.  

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RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

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