CRM Product Lead

2 days ago


Greater Sydney Area, Australia Caritas Australia Full time $90,000 - $120,000 per year
  • Lead and own the Salesforce NPSP platform across Caritas Australia
  • Drive product vision, data integrity, and user adoption
  • Join a leading NFP tackling poverty & building a better future for all

Lead CRM transformation with us—optimise Salesforce NPSP and make a real impact through innovation

About Caritas Australia

We are Compassion in Action. Caritas Australia is the international humanitarian and aid agency of the Australian Catholic Church. We have a vision to end poverty, promote justice and uphold dignity for all. We partner with the most vulnerable communities to help them build better outcomes by improving access to sustainable livelihoods, clean water, sanitation and education.

Why work for Caritas Australia?

You will join a team of like-minded individuals who are passionate about tackling poverty and injustice. As part of the Caritas Australia team, you will also benefit from:

  • Advance your career within the International Aid & Development sector with a focus on professional development and on the job learning opportunities
  • Hybrid working arrangements, to support your work/life balance
  • Generous leave benefits including wellbeing, birthday, and 14 weeks of gender-neutral parental leave
  • Not-for-Profit salary packaging offered

What does the role involve?

You will report to the Advancement Director. As the CRM Product Lead, you will be the visionary owner of Caritas Australia's Salesforce NPSP platform. You will be responsible for aligning the platform with organisational strategy, leading its governance, and ensuring its optimal use across teams.

Key responsibilities will include (but not limited to):

  • Lead the review and optimisation of the existing Salesforce NPSP setup to ensure it is fit-for-purpose, with a focus on structure, data integrity, and system performance
  • Manage data governance, quality assurance, and platform compliance
  • Collaborate with teams to tailor features and drive user adoption through training and engagement
  • Oversee projects and work with external vendors to deliver enhancements and resolve technical issues

This role is based in our Mascot office and will work a hybrid model, including two days in the office per week.

Who are we looking for?

The successful candidate will have a deep commitment to Caritas Australia's mission to end poverty and injustice by promoting human dignity for all, as well as a dedication to the principles of Catholic Social Teaching that guide our global efforts. They will have a mix of the following qualifications, skills and experience:

  • 3–5 years' proven experience as a CRM Administrator or Product Owner, within the nonprofit sector (Salesforce NPSP experience highly desirable)
  • Experience with CRM integrations and custom development to support evolving organisational needs
  • Strong understanding of fundraising, program management, and marketing processes in a nonprofit context
  • Demonstrated leadership and stakeholder engagement skills, with the ability to influence, collaborate, and guide cross-functional teams
  • Excellent project management and analytical capabilities

How to apply

We encourage you to apply early, as we will be assessing candidates as they come in and may close the ad earlier if necessary.

For any further questions or enquiries, please contact the people team at

. Otherwise, please submit your cover letter and CV through this link

We are committed to ensuring an inclusive recruitment process. If you require any adjustments or accommodations during the application or interview process, please contact us.

Our commitment to safeguarding

Caritas Australia recognises the personal dignity and rights of all people, especially children and vulnerable adults. As part of your employment, you will be required to undergo relevant background checks (Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Code of Conduct including Professional Behaviour Standards for the Protection of Children and Vulnerable Adults.

Our commitment to diversity -
Caritas Australia encourages and supports an inclusive and diverse workforce. Aboriginal and Torres Strait Islander peoples, members of minority groups, and people with disabilities are encouraged to apply.

Our commitment to safety and wellbeing -
Depending on your role, Caritas Australia may require you to undertake health checks or receive vaccinations to ensure your safety and wellbeing at work.


  • Delivery Lead CRM

    2 days ago


    Sydney, New South Wales, Australia Insignia Financial Full time $120,000 - $150,000 per year

    Lead CRM delivery across a greenfield enterprise implementationManage and grow a team of 5+ while shaping how we use data to drive CRM successSydney or Melbourne – permanent, full-timeThe opportunity to join our teamWe're starting a major transformation of our Enterprise CRM capability — consolidating 20+ legacy CRMs into a single enterprise platform....


  • Sydney, Australia WiseTech Global Full time

    At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and part of this end to end solution is our CRM module. As a product specialist, you see our customers challenges as opportunities. You use your knowledge...


  • Sydney, Australia iCare External Full time

    **Sydney CBD** - Experience in CRM Technology Platform solution/design/Salesforce execution - Experience with architecture, design, development and leading technical teams - Permanent Role | salary of $ 167,527 negotiable based on skill & experience **About the Role** Provide technical leadership and Governance for Customer Relationship Platform (CRM) -...

  • Product Lead

    2 days ago


    Sydney, Australia Ampersand Full time

    **CRM Tech Product Lead**: - **Duration: 6 Months**: - **Location: Sydney** **PURPOSE**: Provide functional leadership and Governance for Customer Relationship Platform (CRM) - Salesforce platforms. The CRM Tech Product Lead is a recognised expert within the team supporting the enterprise CRM portfolio. This position applies deep broad functional and...


  • Greater Adelaide SA, Australia Demant Full time

    Who is Audika?- #LI-TS1#audika_Australia- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130...


  • Greater Sydney Area, Australia Robert Half Executive Search. Full time $120,000 - $180,000 per year

    Ref: A000850BenefitsSenior leadership role with tangible influence.End-to-end product ownership in a high-impact, rapidly evolving space.Progression opportunities locally & globally.Supportive culture built on innovation, flexibility, and inclusion.Performance Bonus.Hybrid, Flexible Working.The CompanyRobert Half Executive Search has been retained to...

  • CRM Analyst

    2 days ago


    Sydney, Australia AIG Full time

    Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...

  • CRM Manager

    2 weeks ago


    Sydney, New South Wales, Australia Coco Republic Full time $80,000 - $120,000 per year

    About Coco RepublicCoco Republic is a premier design destination, known for curating interiors that exude timeless elegance, sophistication, and effortless style. With showrooms across Australia and New Zealand, our brand is synonymous with timeless design, impeccable service, and beautifully crafted furniture. While we are deeply proud of our products, it...


  • Greater Sydney Area, Australia The Real Review Full time $90,000 - $120,000 per year

    The Real Reviewis Australia & New Zealand's leading digital wine review publication. We are seeking a passionate and relationship-driven Membership Sales Lead to grow our winery membership base and drive commercial initiatives across our entire product range – from promotional tools wineries can use in their marketing to events and subscriptions. This role...


  • Sydney, New South Wales, Australia XPT Software Australia Full time $120,000 - $180,000 per year

    Position: D365 CRM Sr. Developer / LeadParticipate in Discovery workshops with Customer and provide them technical feasibility and thought leadership on different requirementsCreate Solution Design for Dynamics 365 CRM modules as per project requirements.Deliver high quality code deliverables for a module including configurations and customizations, lead...