CRM Product Lead

• Lead and own the Salesforce NPSP platform across Caritas Australia
• Drive product vision, data integrity, and user adoption
• Join a leading NFP tackling poverty & building a better future for all

Lead CRM transformation with us—optimise Salesforce NPSP and make a real impact through innovation

About Caritas Australia

We are Compassion in Action. Caritas Australia is the international humanitarian and aid agency of the Australian Catholic Church. We have a vision to end poverty, promote justice and uphold dignity for all. We partner with the most vulnerable communities to help them build better outcomes by improving access to sustainable livelihoods, clean water, sanitation and education.

Why work for Caritas Australia?

You will join a team of like-minded individuals who are passionate about tackling poverty and injustice. As part of the Caritas Australia team, you will also benefit from:

• Advance your career within the International Aid & Development sector with a focus on professional development and on the job learning opportunities
• Hybrid working arrangements, to support your work/life balance
• Generous leave benefits including wellbeing, birthday, and 14 weeks of gender-neutral parental leave
• Not-for-Profit salary packaging offered

What does the role involve?

You will report to the Advancement Director. As the CRM Product Lead, you will be the visionary owner of Caritas Australia's Salesforce NPSP platform. You will be responsible for aligning the platform with organisational strategy, leading its governance, and ensuring its optimal use across teams.

Key responsibilities will include (but not limited to):

• Lead the review and optimisation of the existing Salesforce NPSP setup to ensure it is fit-for-purpose, with a focus on structure, data integrity, and system performance
• Manage data governance, quality assurance, and platform compliance
• Collaborate with teams to tailor features and drive user adoption through training and engagement
• Oversee projects and work with external vendors to deliver enhancements and resolve technical issues

This role is based in our Mascot office and will work a hybrid model, including two days in the office per week.

Who are we looking for?

The successful candidate will have a deep commitment to Caritas Australia's mission to end poverty and injustice by promoting human dignity for all, as well as a dedication to the principles of Catholic Social Teaching that guide our global efforts. They will have a mix of the following qualifications, skills and experience:

• 3–5 years' proven experience as a CRM Administrator or Product Owner, within the nonprofit sector (Salesforce NPSP experience highly desirable)
• Experience with CRM integrations and custom development to support evolving organisational needs
• Strong understanding of fundraising, program management, and marketing processes in a nonprofit context
• Demonstrated leadership and stakeholder engagement skills, with the ability to influence, collaborate, and guide cross-functional teams
• Excellent project management and analytical capabilities

How to apply

We encourage you to apply early, as we will be assessing candidates as they come in and may close the ad earlier if necessary.

For any further questions or enquiries, please contact the people team at

. Otherwise, please submit your cover letter and CV through this link

We are committed to ensuring an inclusive recruitment process. If you require any adjustments or accommodations during the application or interview process, please contact us.

Our commitment to safeguarding
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Caritas Australia recognises the personal dignity and rights of all people, especially children and vulnerable adults. As part of your employment, you will be required to undergo relevant background checks (Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Code of Conduct including Professional Behaviour Standards for the Protection of Children and Vulnerable Adults.

Our commitment to diversity -
Caritas Australia encourages and supports an inclusive and diverse workforce. Aboriginal and Torres Strait Islander peoples, members of minority groups, and people with disabilities are encouraged to apply.

Our commitment to safety and wellbeing -
Depending on your role, Caritas Australia may require you to undertake health checks or receive vaccinations to ensure your safety and wellbeing at work.