Product Specialist CRM

4 days ago

Sydney, Australia WiseTech Global Full time

At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and part of this end to end solution is our CRM module.

As a product specialist, you see our customers challenges as opportunities. You use your knowledge of CRM to get into the fine detail, and find the solutions others miss. You turn our customers pain points into articulate requirements, and you work with your team to solve the problems our customers didn’t even know they had.

**The Responsibilities**:

- Investigate and provide solutions to complex issues
- Deliver high quality customer service in the form of 2nd line support
- Writing up requirements for new features and functionality
- Assess existing functionality and recommend areas for improvement
- Documenting supporting content and release notes
- Analyse and document processes
- Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/ behaviour
- Product development review (UAT/ QA) for software fixes and new features
- Work collaboratively with customers and development throughout the lifecycle for new features

**About WiseTech Global**:
At WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world’s largest logistics companies.

Our innovations and global technology enables, improves and empowers the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.

**Before you Apply**:

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